AMBER GIBBS
Sandy,OR
Summary
Hospitality and customer operations expert with extensive experience in resolving urgent issues during live events and via phone and email. Recognized for effective communication, conflict resolution, policy interpretation, and meticulous documentation. Proven ability to enhance customer satisfaction and streamline operations in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Banquet Server (on call)
Marriott Hotel
Portland, OR
01.2025 - Current
- Delivered high-touch service in fast-paced, high-volume environments while maintaining brand standards
- Resolved guest concerns in real time and escalated appropriately to ensure service recovery
- Collaborated with team members to ensure smooth service flow.
Customer Experience & Operations Specialist
UkiahCo
Portland, OR
01.2019 - 01.2025
- Primary point of contact for customers and partners via phone and email, managing high-volume inbound and outbound communications.
- Supported customer service initiatives by resolving inquiries and providing solutions promptly.
- Managed inventory controls using specialized software for accurate stock tracking.
Event Sales Representative
Mt. Hood Center
Gresham, OR
01.2021 - 01.2023
- Supported out-of-town guests with lodging recommendations, accommodations logistics, and local coordination
- Served as primary point of contact during live events, resolving schedule changes and escalations calmly
- Managed high volumes of phone and email communication with accurate documentation
Education
High School Diploma -
Adult High School Diploma
OregonSkills
- Travel and lodging support
- Customer support (B2B/B2C)
- Escalation management
- Policy compliance
- Reservation review
- Destination coordination
- High-volume communication
- Documentation management
- Microsoft Office proficiency
- GDS reservation systems
- CRM and proprietary software
- POS system expertise
Systems And Technology
- CRM systems used for client and event management.
- POS Systems
- Microsoft Office
- Familiar with GDS reservation platforms.
Timeline
Banquet Server (on call)
Marriott Hotel
01.2025 - Current
Event Sales Representative
Mt. Hood Center
01.2021 - 01.2023
Customer Experience & Operations Specialist
UkiahCo
01.2019 - 01.2025
High School Diploma -
Adult High School Diploma