Amber Gibson
Cincinnati,OH
Summary
Dynamic hospitality professional with extensive experience at Buffalo Wings & Rings, excelling in team training and inventory management. Proven ability to enhance customer satisfaction through outstanding service and effective communication. Skilled in mixology and responsible alcohol service, consistently fostering a collaborative environment that boosts team morale and operational efficiency.
Overview
10
10
years of professional experience
Work History
Bartender
Bakers
Cincinnati, OH
01.2025 - Current
- Learned mixology techniques to create classic and signature cocktails.
- Assisted in maintaining cleanliness and organization of bar area.
- Provided excellent customer service to enhance guest experience.
- Collaborated with team members to efficiently manage busy service periods.
- Supported inventory management by monitoring stock levels and supplies.
- Adapted quickly to varying customer needs and preferences during service shifts.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Lead Cook
Waffle House
Florence, KY
01.2023 - 06.2024
- Prepared and cooked menu items following Waffle House standards for quality and consistency.
- Supervised kitchen staff, ensuring adherence to safety and sanitation protocols.
- Trained new employees on food preparation techniques and equipment usage.
- Coordinated workflow during peak hours to maintain efficiency in service delivery.
- Managed inventory levels, minimizing waste through effective stock rotation practices.
- Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
- Supervised line cooks to monitor food safety and order accuracy.
- Reduced food waste by closely monitoring inventory levels and developing creative recipes to utilize surplus ingredients.
- Taught kitchen staff safety protocols and restaurant standards.
- Oversaw proper storage procedures for perishable items, ensuring freshness and minimizing spoilage risks.
- Managed ordering processes for kitchen supplies and ingredients, optimizing budget allocation while maintaining consistent product quality.
- Assisted in maintaining cleanliness of kitchen area, adhering to health regulations consistently.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Server/ Line Lead/ Kitchen Manager
Buffalo Wings & Rings - Omaha Ne
San Antonio, TX
01.2017 - 10.2022
- Supervised kitchen staff, ensuring efficient food preparation and timely service.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Trained new employees on safety protocols and kitchen procedures for operational efficiency.
- Developed weekly schedules to maintain adequate staffing during peak hours.
- Monitored food safety compliance, enforcing sanitation standards throughout the kitchen.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
- Managed scheduling and payroll for kitchen staff, ensuring optimal staffing levels during busy periods.
- Boosted team morale and performance through effective leadership and training programs.
- Resolved conflicts within kitchen team promptly, maintaining positive and productive work environment.
- Coordinated with front-of-house staff to ensure seamless service delivery during peak hours.
- Reduced food waste significantly, carefully managing inventory and implementing sustainability practices.
- Oversaw food preparation and monitored safety protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Provided exceptional customer service, ensuring satisfaction and timely resolution of inquiries.
- Efficiently managed order taking and food delivery, enhancing dining experience for guests.
- Collaborated with kitchen staff to ensure accurate and prompt meal preparation.
Server/ Bartender
Applebee's
San Antonio, TX
02.2015 - 12.2016
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Processed orders efficiently using point-of-sale systems to enhance accuracy and speed.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new servers on menu items and service protocols.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained cleanliness and organization of dining area, adhering to health standards.
Education
High School Diploma - General Studies
Salmon High School
Slidell, LA05.1997
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Cleanliness and hygiene
- Responsible alcohol service
- Payment processing
- Handling difficult customers
- Cash register operation
- Menu memorization
- Memory retention
- Service-oriented mindset
- Professional appearance
- Food service
- Team training and development
- New hire training
- Beverage preparation
- Drink preparation techniques
- Inventory
- Food running
- Staff management
- Basic accounting
- Ordering bar supplies
- Aloha POS
- Order management
- Food preparation
- Ordering procedures
- Garnishing drinks
- Preparing garnishes
- Cash and credit transactions
- Mixology
- Beer and wine recommendations
- Bar service preparation
- Maintaining a clean bar
- Beverage supply orders
- Hospitality and accommodation
- Identification verification
- Outstanding customer service
- Point of sale systems
- Liquor restocking
- Fast learner
- Honest and dependable
- Teamwork and professionalism
- Hospitality and guest service
- Collaboration and teamwork
- Calm and composed
- Food and beverage service
- Responsible serving
- Issue resolution
- Bussing and serving
Timeline
Bartender
Bakers
01.2025 - Current
Lead Cook
Waffle House
01.2023 - 06.2024
Server/ Line Lead/ Kitchen Manager
Buffalo Wings & Rings - Omaha Ne
01.2017 - 10.2022
Server/ Bartender
Applebee's
02.2015 - 12.2016
High School Diploma - General Studies
Salmon High School