Amber Graham
Parkersburg,WV
Summary
Customer service professional with a proven track record of delivering exceptional service and engaging customers. Seeking opportunities to apply my expertise and contribute to the growth of a company. Detail-oriented team player with a positive attitude, striving for personal growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Department Head Manager
Hobby Lobby
Parkersburg , WV
09.2019 - Current
- Collaborated with other departments on cross-functional initiatives that impacted multiple areas of the business.
- Handled shift overstock, restocking and inventory control.
- Model supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Oversee merchandising and display efforts, enhancing product visibility and appeal.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
Front desk clerk
Blennerhassett Hotel
01.2015 - 01.2016
- Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
- Answered incoming calls and directed them to the appropriate personnel.
- Assisted in resolving customer complaints and inquiries in a timely manner.
- Prepared documents related to guest accounts including invoices, reservations.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Inventory Associate
WIS International
01.2013 - 01.2014
- Performed physical inventory counts to ensure accuracy of inventory records.
- Created and maintained accurate inventory records, including item numbers, descriptions, locations, quantities and reorder levels.
- Led physical counts and reconciled discrepancies to maintain accurate inventory records.
- Counted products, kept detailed logs, and organized inventory for easy access.
Cashier Team Lead
Golden Corral
Parkersburg, WV
01.2009 - 01.2014
- Performed daily opening and closing procedures for the register area.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
Bachelor of Arts - Psychology And Leadership
West Virginia University of Parkerburg
Parkersburg, WV12-2024
Associate of Applied Science -
West Virginia University of Parkersburg
Parkersburg, West Virginia01.2023
Skills
- Self-motivated
- Organized
- Fast-paced
- Determined
- Good communicator
- People-oriented
- Problem solving
- Adaptability
- Critical thinking
- Creative
Certification
- Certificate of Entrepreneurship
Timeline
Department Head Manager
Hobby Lobby
09.2019 - Current
Front desk clerk
Blennerhassett Hotel
01.2015 - 01.2016
Inventory Associate
WIS International
01.2013 - 01.2014
Cashier Team Lead
Golden Corral
01.2009 - 01.2014
Bachelor of Arts - Psychology And Leadership
West Virginia University of Parkerburg
Associate of Applied Science -
West Virginia University of Parkersburg