Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amber Graham

Parkersburg,WV

Summary

Customer service professional with a proven track record of delivering exceptional service and engaging customers. Seeking opportunities to apply my expertise and contribute to the growth of a company. Detail-oriented team player with a positive attitude, striving for personal growth.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Department Head Manager

Hobby Lobby
Parkersburg , WV
09.2019 - Current
  • Collaborated with other departments on cross-functional initiatives that impacted multiple areas of the business.
  • Handled shift overstock, restocking and inventory control.
  • Model supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Oversee merchandising and display efforts, enhancing product visibility and appeal.
  • Implemented customer service standards, ensuring high levels of customer satisfaction.

Front desk clerk

Blennerhassett Hotel
01.2015 - 01.2016
  • Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
  • Answered incoming calls and directed them to the appropriate personnel.
  • Assisted in resolving customer complaints and inquiries in a timely manner.
  • Prepared documents related to guest accounts including invoices, reservations.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.

Inventory Associate

WIS International
01.2013 - 01.2014
  • Performed physical inventory counts to ensure accuracy of inventory records.
  • Created and maintained accurate inventory records, including item numbers, descriptions, locations, quantities and reorder levels.
  • Led physical counts and reconciled discrepancies to maintain accurate inventory records.
  • Counted products, kept detailed logs, and organized inventory for easy access.

Cashier Team Lead

Golden Corral
Parkersburg, WV
01.2009 - 01.2014
  • Performed daily opening and closing procedures for the register area.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Developed positive relationships with regular customers through friendly conversation.
  • Greeted customers, answered questions and recommended specials to increase profits.

Education

Bachelor of Arts - Psychology And Leadership

West Virginia University of Parkerburg
Parkersburg, WV
12-2024

Associate of Applied Science -

West Virginia University of Parkersburg
Parkersburg, West Virginia
01.2023

Skills

  • Self-motivated
  • Organized
  • Fast-paced
  • Determined
  • Good communicator
  • People-oriented
  • Problem solving
  • Adaptability
  • Critical thinking
  • Creative

Certification

  • Certificate of Entrepreneurship

Timeline

Department Head Manager

Hobby Lobby
09.2019 - Current

Front desk clerk

Blennerhassett Hotel
01.2015 - 01.2016

Inventory Associate

WIS International
01.2013 - 01.2014

Cashier Team Lead

Golden Corral
01.2009 - 01.2014

Bachelor of Arts - Psychology And Leadership

West Virginia University of Parkerburg

Associate of Applied Science -

West Virginia University of Parkersburg
Amber Graham