Jonathan Millias
White Lake
Summary
Dynamic Department Head Manager with proven expertise in staff development, problem-solving, and customer service. Committed to driving operational efficiency and enhancing service delivery to achieve organizational goals.
Accomplished professional known for strong adaptability and innovative problem-solving skills. Proven track record of driving team success and operational improvements, ready to leverage expertise to enhance service delivery and optimize resource utilization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Department Head Manager
WeedMan Lawn Care
Wixom, MI
04.2020 - Current
- Led operational strategies to enhance service delivery and customer satisfaction.
- Managed budget allocations to optimize resource utilization and cost control.
- Implemented process improvements that increased efficiency across multiple departments.
- Oversaw project execution, ensuring alignment with corporate goals and objectives.
- Optimized operations by identifying areas for improvement and implementing necessary changes, resulting in reduced costs and increased output.
- Negotiated favorable contracts with external vendors, ensuring optimal value for money spent on goods and services by the department.
3rd Shift Crew Member
Disneyland Park
Anaheim, CA
06.2019 - 09.2019
- Maintained cleanliness and organization of assigned areas, ensuring guest satisfaction.
- Assisted in training new team members on operational procedures and safety protocols.
- Collaborated with team to optimize workflow and reduce wait times for guests.
- Implemented best practices for food safety and sanitation in food service areas.
- Continuously monitored equipment performance, identifying any issues for timely maintenance or repair.
- Promoted a positive workplace culture among crew members by fostering collaboration, open communication, and mutual respect during overnight hours.
- Exceeded company standards for cleanliness by executing thorough cleaning procedures at the end of each shift.
- Demonstrated flexibility in adapting to scheduling changes or additional responsibilities as needed for seamless 3rd shift operations.
- Implemented time-saving techniques that increased overall efficiency without sacrificing quality or customer satisfaction.
- Maintained a clean and safe work environment to ensure employee and customer safety.
- Supported management initiatives through active participation in staff meetings, training sessions, and policy implementation efforts.
- Collaborated with fellow crew members to complete tasks quickly and efficiently.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
Neuroscience/Biology
Valdosta State University
Skills
- Staff development
- Innovation management
- Customer service
- Problem-solving
- Safety and security
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Customer engagement
- Relationship building and management
- Training and mentoring
- Goals and performance
Certification
- Certified Tree and Shrub care Tech , For WeedMan Lawn - Care since the year 2020
Timeline
Department Head Manager
WeedMan Lawn Care
04.2020 - Current
3rd Shift Crew Member
Disneyland Park
06.2019 - 09.2019
Neuroscience/Biology
Valdosta State University