Amber Green
Los Angeles,CA
Summary
Dedicated professional with strong background in customer interactions and data entry. Highly skilled in conflict resolution, communication, using computers and completing data entry tasks. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient service. Known for reliability and proactive approach to meeting organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
TTEC, Inc.
05.2025 - Current
- Address incoming calls quickly while maintaining efficiency.
- Accurately document all activities performed on customer accounts
- Process payments securely, and protect sensitive information
- Provide customer assistance via live chat
- Maintained required quality and productivity scores
Nursing Attendant
Harbor UCLA Medical Center
06.2023 - 04.2024
- Organize patient records, ensuring accurate documentation and swift retrieval
- Contributed to efficient patient care through meticulous recordkeeping
- Assist nurses with patient care, ensuring comfort and safety
- Maintain precise, patient chart documentation
- Deliver equipment and files across the department efficiently
Front Desk Attendant
Planet Fitness
11.2022 - 06.2023
- Welcomed guests, ensuring smooth front desk operations and guest check in
- Managed calls, providing solutions and maintaining high customer service experiences
- Upheld cleanliness providing a welcoming environment
- Worked with team to maintain guest satisfaction and work efficiency
CNA
Sundance Staffing Agency
01.2021 - 11.2022
- Assisted residents with daily activities, enhancing their comfort and well-being
- Collaborated with RNs to ensure accurate vital signs monitoring and timely care
- Supported food preparation and feeding
- Managed linen changes efficiently, maintaining high hygiene standards
Processing Clerk
United States Postal Service
08.2020 - 07.2021
- Sorted and processed mail accurately, ensuring timely delivery and operational efficiency
- Analyzed zip codes and sorted mail appropriately
- Utilized organizational skills to reduce errors
- Provided reliable support during peak seasons with increased mail volume and time-sensitive deliveries
Guest Advocate
Target
10.2019 - 08.2020
- Assisted customers with inquiries, enhancing satisfaction and loyalty
- Handled inbound calls efficiently, resolving any issues
- Partnered with team members to optimize store layout and merchandise presentation, driving improved customer navigation and sales flow
Education
High School Diploma -
Stem Academy of Hollywood
Los AngelesSkills
- Strong interpersonal skills
- Responsive to new challenges
- Effective conflict resolution
- Computer proficiency
- Financial processing expertise
- Data entry
- Critical thinking
Timeline
Customer Service Representative
TTEC, Inc.
05.2025 - Current
Nursing Attendant
Harbor UCLA Medical Center
06.2023 - 04.2024
Front Desk Attendant
Planet Fitness
11.2022 - 06.2023
CNA
Sundance Staffing Agency
01.2021 - 11.2022
Processing Clerk
United States Postal Service
08.2020 - 07.2021
Guest Advocate
Target
10.2019 - 08.2020
High School Diploma -
Stem Academy of Hollywood