Amber Grimm
Elizabethtown,KY
Summary
Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Overview
26
26
years of professional experience
Work History
Owner/Operator
Dairy Queen
01.2010 - Current
- Customer satisfaction
- Daily Sales and operations
- Bank Deposits and sale reports
- HR duties-hiring-payroll-workers comp claims
- Company Audits
- Quickbooks coding and reconcile
- Training of staff and managers
Leasing Consultant
Knox Hills
01.2019 - 01.2020
- Review applications for prospective residents, and collect all qualifying documentation
- Manage all leads by telephone, internet or walk-in traffic
- Schedule appointments for showing of any eligible properties in person or virtual
Book Keeper/Assistant/Sales Agent
Dickerson Real Estate Group
01.2010 - 12.2010
- Process payroll weekly in QuickBooks; maintain all company files on new construction, for sale and pending properties, and all rental properties
- Make sure all taxes are paid and correct forms are filled out each month as well as workers compensation
- Make daily bank deposits, handle all marketing, and maintain company website corrections
- Handle all marketing calls and maintain company website
- Assist with showing property, property searches for prospective clients, follow up with property inquiries
Customer Care Manager
Bluegrass Cellular
01.2002 - 12.2010
- Attaining a monthly quota on new activations, contracts eligible to renew, and pre-paid services
- Maintaining daily cash drawer journals, making daily bank deposits, maintaining a yearly budget, accounts receivable coding, approving payroll bi-weekly while managing payroll hours, filing contracts, maintaining employee files, conducting monthly inventory counts and EOM reports, training staff on the expectations of a federal audit
- Conducting weekly and monthly staff meetings with training and counseling sessions, monitoring staff for quality assurance, sending daily motivational emails out to staff
- Coordinating promotional events and involvement in community activities
- Handling escalated customer service issues as well as problem solving
Data/Airtime Billing Analyst
Bluegrass Cellular
01.2002 - 12.2010
- Managing data charges on accounts, placing test calls to review for accurate billing
- Cross trained in the position of Accounting Analysis which included reviewing daily reports, assisted with bringing up new CDMA technology, keeping files up to date with results, as well as training
- Preparing monthly invoice forms for Library/School Erate Program and keeping accurate documentation and files of each school
- Conduct several different monthly audits
Senior Customer Service Representative
Bluegrass Cellular
01.2002 - 12.2010
- Signal Insurance Billing verifications, Care Calls, Plan Changes, Hotline calls, Billing Changeovers, Linkings and Unlinkings of accounts, Training new Customer Service Representatives, take and handle inbound calls in a professional and timely manner, problem solving, Erates (School/Library Credits), Renewals, Approving Rerates (Correction of Bills), Quality Assurance, Trouble Shooting Cellular Problems in Switch, and recreated Quick Reference Guide for training purposes
Property Manager
Executive Group Property Management
01.2001 - 01.2002
- Collecting rental payments, preparing rental lease agreements, approval process which included credit checks, income verification, rental references, check-in and check-out inspections, collecting deposits, inspections on current residents as needed, maintaining each rental agreement file, set appointments for viewing of properties, maintaining property maintenance and appearance, preparing and taking legal documents to court for evictions
Supervisor
Jerry Rizer, Inc.
01.1999 - 01.2000
- Nightly closing of business, counting money to insure balance and recording on spreadsheet, and in charge of employees and employee conduct
Education
High School Diploma - Focused on Business, Typing, Introduction to Business, Banking I, Banking II (served as President), Accounting I
ELIZABETHTOWN HIGH SCHOOL
Elizabethtown, KYAssociates - Business Management
University of Phoenix-online
01-2013
Real Estate Sales Agent -
AMERICAN CAREER TRAINING
Elizabethtown, KY01.2004
Skills
- Operations management
- Documentation and reporting
- Business planning
- Hiring
- Personnel management
- Staffing
- Operations oversight
Timeline
Leasing Consultant
Knox Hills
01.2019 - 01.2020
Owner/Operator
Dairy Queen
01.2010 - Current
Book Keeper/Assistant/Sales Agent
Dickerson Real Estate Group
01.2010 - 12.2010
Customer Care Manager
Bluegrass Cellular
01.2002 - 12.2010
Data/Airtime Billing Analyst
Bluegrass Cellular
01.2002 - 12.2010
Senior Customer Service Representative
Bluegrass Cellular
01.2002 - 12.2010
Property Manager
Executive Group Property Management
01.2001 - 01.2002
Supervisor
Jerry Rizer, Inc.
01.1999 - 01.2000
Real Estate Sales Agent -
AMERICAN CAREER TRAINING
High School Diploma - Focused on Business, Typing, Introduction to Business, Banking I, Banking II (served as President), Accounting I
ELIZABETHTOWN HIGH SCHOOL
Associates - Business Management
University of Phoenix-online