Summary
Overview
Work History
Education
Skills
Timeline
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Amber Grzybek

Prescott,AZ

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

9
9
years of professional experience

Work History

Server

Yamato
04.2021 - 07.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Bartender

Mongos
10.2014 - 03.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Education

High School Diploma -

Dos Pueblos Senior High School
Goleta, CA

Certificate - Air Traffic Control

Keesler Air Force Base
Biloxi, MS
06.2008

Skills

  • Food Preparation and Safety
  • Guest Inquiries
  • Stocking and Replenishing
  • Cash Register Operations
  • Conflict and Complaint Resolution
  • Adaptable and Flexible
  • Courteous Phone Demeanor
  • Order Accuracy and Delivery
  • Food Sales and Promotion

Timeline

Server

Yamato
04.2021 - 07.2023

Bartender

Mongos
10.2014 - 03.2021

High School Diploma -

Dos Pueblos Senior High School

Certificate - Air Traffic Control

Keesler Air Force Base

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Amber Grzybek