Amber Hagar
St.Peters,Missouri
Summary
Detail-oriented professional with a strong foundation in the mortgage industry. Known for effectively managing vendor relationships and ensuring regulatory compliance, while improving operational efficiency and client satisfaction through streamlined processes.
Overview
16
16
years of professional experience
Work History
Escrow Services Supervisor
New American Funding
01.2022 - Current
- Reviewed loss draft documents, ensuring accuracy and regulatory compliance to mitigate risk.
- Monitored disbursement timelines for loss drafts, facilitating timely payments.
- Communicated with clients regarding claims status and requirements.
- Collaborated with cross-functional teams to resolve claim discrepancies.
- Trained new team members on procedures and protocols, enhancing team readiness.
- Identified areas where improvements could be made in order to streamline processes.
Mortgage Specialist
Carrington Mortgage
01.2021 - 01.2022
- Reviewed insurance claims for accuracy and completeness, facilitating timely resolutions.
- Collaborated with adjusters to resolve complex claims issues.
- Evaluated compliance with company policies and regulatory requirements, supporting operational integrity.
- Analyzed foreclosure cases to ensure adherence to legal regulations, mitigating potential risks.
- Maintained detailed records of all claim activities including correspondence, decisions, payments.
Insurance Specialist
New American Funding
01.2020 - 01.2021
- Reviewed insurance policies to ensure compliance with existing regulations.
- Addressed customer requests and provided information to enhance overall satisfaction.
- Executed daily tasks with accuracy and efficiency to support operational objectives.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Coordinated with team members to meet project objectives and deadlines.
Registered Medical Assistant
Washington School of Medicine
Saint Louis, MO
01.2019 - 01.2020
- Assisted physicians with patient examinations and medical procedures.
- Maintained patient records using electronic health record systems.
- Scheduled appointments and coordinated patient follow-ups effectively.
- Collected and processed laboratory specimens accurately.
- Informed patients about medication instructions and health management strategies to promote adherence.
- Maintained clinical records according to HIPAA regulations.
- Administered injections under direct supervision of a physician or nurse practitioner.
Emergency Room RMA
SSM Health
06.2019 - 11.2019
- Prepared patients for examinations by taking vital signs and medical histories, ensuring readiness for assessment.
- Measured vital signs and took medical histories to prepare patients for examination.
- Supported physicians during patient examinations and medical procedures to enhance diagnostic accuracy.
- Coordinated with healthcare team to facilitate comprehensive patient care delivery.
- Maintained comprehensive documentation of patient visits to support ongoing care.
- Collected samples from patients for laboratory testing purposes.
Womens Health RMA
BJC Health
11.2017 - 06.2019
- Facilitated patient intake and documented medical histories to ensure accurate and comprehensive records.
- Measured vital signs and took medical histories to prepare patients for examination.
- Engaged with patients to address health concerns, enhancing patient understanding and support.
- Supported physicians during examinations and minor procedures.
- Administered injections, vaccinations, and performed basic laboratory tests to support patient care and treatment plans.
- Collected samples from patients for laboratory testing purposes.
- Prepared examination rooms with necessary supplies and equipment.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Administered medications according to physician instructions.
Medical Assistant
Mercy Family Medicine
St. Peters, MO
01.2014 - 01.2017
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted physicians with patient examinations and medical procedures.
- Administered injections, medications, and treatments according to physician instructions.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Collected samples from patients for laboratory testing purposes.
- Maintained accurate electronic health records using established systems.
- Coordinated patient scheduling and appointments to optimize clinic workflow.
- Facilitated communication between patients and physicians regarding concerns, condition updates, and refill requests.
- Provided education to patients on medications, procedures, and physician instructions to enhance understanding and compliance.
- Provided compassionate patient care and addressed inquiries promptly.
Human Resources Assistant
Missouri Beverage Company
St. Louis, MO
01.2010 - 01.2014
- Coordinated recruitment efforts, successfully filling diverse positions in the beverage industry.
- Assisted in onboarding new hires by organizing orientation and training sessions.
- Addressed employee inquiries on benefits, policies, and workplace issues, enhancing communication and support.
- Managed employee records, ensuring confidentiality and security of sensitive information.
- Processed payroll data and ensured accurate employee timekeeping.
- Supported performance management processes by scheduling evaluations and tracking feedback.
- Collaborated with management to enhance employee engagement initiatives and programs.
- Maintained compliance with labor laws and company policies in all HR activities.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
Education
Associate of applied science - Medical Assistant and Office Management
Vatterott College
Saint Charles, MO06-2014
High School Diploma -
Fort Zumwalt West High School
O'Fallon, MO05-2010
Skills
- Claims evaluation
- Loss draft management
- Regulatory compliance
- Vendor management
- Escrow management
- Cross-functional collaboration
- Attention to detail
- Effective communication
Timeline
Escrow Services Supervisor
New American Funding
01.2022 - Current
Mortgage Specialist
Carrington Mortgage
01.2021 - 01.2022
Insurance Specialist
New American Funding
01.2020 - 01.2021
Emergency Room RMA
SSM Health
06.2019 - 11.2019
Registered Medical Assistant
Washington School of Medicine
01.2019 - 01.2020
Womens Health RMA
BJC Health
11.2017 - 06.2019
Medical Assistant
Mercy Family Medicine
01.2014 - 01.2017
Human Resources Assistant
Missouri Beverage Company
01.2010 - 01.2014
Associate of applied science - Medical Assistant and Office Management
Vatterott College
High School Diploma -
Fort Zumwalt West High School