Amber Halbach

Customer Service & Communication

• Strong interpersonal and verbal communication skills
• Experience providing excellent visitor services
• Ability to interact positively with diverse audiences
• Conflict resolution and problem-solving skills

Event & Activity Management

• Coordinating and overseeing public activities (e.g., mini golf installations)
• Ensuring visitor safety and enjoyment during recreational events
• Managing queues and participant flow efficiently
• Troubleshooting issues during interactive exhibits or events

Leadership & Management

• Team supervision and training
• Inventory management and ordering supplies
• Maintaining food safety and sanitation standards (ServSafe certified if applicable)
• Quality control and consistency

Efficiency & Organization

• Time management in high-volume environments
• Cost control and minimizing waste
• Production planning and batch prep

Communication & Collaboration

• Coordinating with front-of-house and kitchen staff
• Customer service and special orders
• Cross-functional team collaboration

Customer Experience

• Delivered friendly, efficient service in a fast-paced environment
• Managed high-volume interactions while maintaining professionalism and brand standards

Multi-tasking and Time Management

• Balanced cashier responsibilities with restocking, cleaning, and customer support
• Handled multiple tasks and priorities simultaneously without compromising service quality

Design & Visual Communication

• Created engaging visual displays and thematic book exhibits
• Maintained aesthetic organization of public spaces and signage
• Collaborated on visual presentation for events and public-facing materials

Project Coordination & Organization

• Coordinated logistics for public programs and community events
• Scheduled and organized meeting rooms and program timelines, managing multiple tasks with strong attention to detail

Communication & Collaboration

• Communicated effectively with diverse audiences, including patrons, staff, and community members
• Support bi-lingual programming in the public library
• Promoted programs and services using both verbal and written communication
• Collaborated across departments to deliver seamless service and cohesive messaging
• Responded to inquiries with professionalism and clarity

Administrative & Technical Proficiency

• Maintained accurate records and data entry for library operations
• Experience with Microsoft Office Suite, Google Workspace, and design tools
• Assisted in coordinating inventory and supply needs