AMBER HALLIBURTON
Fairview,OR
Summary
- Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs.
- Adept at following communication scripts to properly handle various needs in a poised and professional manner.
- Proven track record of serving as an effective liaison between companies and their potential and current clients.
- Works to keep and increase customer satisfaction with every phone call.
- Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.
- Experienced Personal Banker with strong communication skills and a devotion to customer service. Highly adept in banking transactions, bringing forth a proven track record of client satisfaction. Knowledgeable about credit and loan processes, and committed to continually enhancing my skills and banking expertise. A strong team member with the ability to work independently, as well as within a division.
Overview
16
16
years of professional experience
Work History
Personal Banker
US Bank
12.2019 - Current
- Provided financial advice to customers
- Managed customer accounts and provided customer service
- Organized and maintained client records, ensuring accuracy and confidentiality of all loan-related documents
- Assisted borrowers in the loan application process to ensure a smooth and efficient experience
- NMLS
- Educated customers on bank policies and procedures
- Balanced tills
- Researched and resolved customer complaints in a timely and professional manner
- Worked with partners to make sure clients were situated in the correct accounts
Mother
Homemaker
07.2017 - 12.2019
Office Management
Lilja Corp
02.2018 - 06.2019
- Managed payroll to ensure accurate and timely payment of salaries and benefits
- Compiled and analyzed data from multiple sources to create comprehensive reports for upper management
- Supported office management in various administrative tasks such as data entry, filing, and managing correspondence.
Sales/Customer Service
Goody's Family Clothing
10.2008 - 02.2009
- Performed daily store opening and closing duties, ensuring that all store policies were followed
- Processed payments quickly and accurately while maintaining a friendly and professional demeanor
- Worked as a team to ensure that all customers were served promptly and efficiently
Call Center Customer Service
Oreck/TTI
04.2009 - 06.2017
- Handled up to 200 calls in one day
- Resolved customer complaints in a timely and satisfactory manner, resulting in an increase in customer loyalty
- Handled high-volume of customer inquiries in a professional and timely manner
- Handled inbound and out-bound sales and met goals
Cheerleading Coach
Williamson County School District
08.2024 - Current
- Fostered a positive and supportive environment, promoting teamwork and sportsmanship among cheerleaders.
- Adjusted coaching techniques based on strengths and weaknesses of athletes.
- Managed scheduling for practices, performances, and competitions, ensuring timely communication with parents and team members.
- Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.
Education
Volunteer State Community College
Livingston, TN05.2009
High School Diploma -
Jackson County High
Gainesboro, TN05.2007
Skills
- Customer service
- Cash handling
- Cross-selling expertise
- Relationship building and management
- Banking software proficiency
- Loan processing
- Financial product sales
- Branch operations
Timeline
Cheerleading Coach
Williamson County School District
08.2024 - Current
Personal Banker
US Bank
12.2019 - Current
Office Management
Lilja Corp
02.2018 - 06.2019
Mother
Homemaker
07.2017 - 12.2019
Call Center Customer Service
Oreck/TTI
04.2009 - 06.2017
Sales/Customer Service
Goody's Family Clothing
10.2008 - 02.2009
High School Diploma -
Jackson County High
Volunteer State Community College
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