Amber Hansch
Havertown,PA
Summary
Adept at fostering multidisciplinary team collaboration and demonstrating cultural sensitivity, I significantly enhanced patient care at Recovery Centers of America. My expertise in care planning and organizational skills streamlined operations, improving service delivery. Leveraging problem-solving abilities, I led initiatives that boosted efficiency and patient satisfaction, embodying a commitment to excellence in healthcare and team leadership.
Overview
9
9
years of professional experience
Work History
Care Coordinator
Recovery Centers of America
09.2023 - Current
- Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Used company software and databases to maintain records of services performed and patient conditions.
- Built strong relationships with clients to deliver emotional support and companionship.
Recovery Support Specialist
Recovery Centers of America
02.2021 - 09.2023
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Facilitated groups for all demographics during all shifts.
- Assists with verbal de-escalation of patients
- Completes documentation for all end-of-shift reports, individual notes, incident reporting and checklists
Supervisor of Member Services
Planet Fitness
10.2015 - 02.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained database systems to track and analyze operational data.
- Observed packing operations to verify conformance to specifications.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Collected, arranged, and input information into database system.
Education
No Degree - Liberal Arts
Delaware County Community College
Media01-2005
High School Diploma -
Haverford Senior High School
Haverford, PA06-2004
Skills
- Multidisciplinary team collaboration
- Cultural sensitivity
- Patient education
- Community outreach
- Care planning
- Organizational skills
- Documentation
- Problem-solving
- Team collaboration
- Time management
Timeline
Care Coordinator
Recovery Centers of America
09.2023 - Current
Recovery Support Specialist
Recovery Centers of America
02.2021 - 09.2023
Supervisor of Member Services
Planet Fitness
10.2015 - 02.2021
No Degree - Liberal Arts
Delaware County Community College
High School Diploma -
Haverford Senior High School
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