Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Hansch

Havertown,PA

Summary

Adept at fostering multidisciplinary team collaboration and demonstrating cultural sensitivity, I significantly enhanced patient care at Recovery Centers of America. My expertise in care planning and organizational skills streamlined operations, improving service delivery. Leveraging problem-solving abilities, I led initiatives that boosted efficiency and patient satisfaction, embodying a commitment to excellence in healthcare and team leadership.

Overview

9
9
years of professional experience

Work History

Care Coordinator

Recovery Centers of America
09.2023 - Current
  • Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Built strong relationships with clients to deliver emotional support and companionship.

Recovery Support Specialist

Recovery Centers of America
02.2021 - 09.2023
  • Maintained client confidentiality and adhered to HIPAA guidelines.
  • Supported clients with compassionate, empathetic face-to-face counseling.
  • Facilitated groups for all demographics during all shifts.
  • Assists with verbal de-escalation of patients
  • Completes documentation for all end-of-shift reports, individual notes, incident reporting and checklists


Supervisor of Member Services

Planet Fitness
10.2015 - 02.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained database systems to track and analyze operational data.
  • Observed packing operations to verify conformance to specifications.
  • Devised and implemented processes and procedures to streamline operations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Collected, arranged, and input information into database system.

Education

No Degree - Liberal Arts

Delaware County Community College
Media
01-2005

High School Diploma -

Haverford Senior High School
Haverford, PA
06-2004

Skills

  • Multidisciplinary team collaboration
  • Cultural sensitivity
  • Patient education
  • Community outreach
  • Care planning
  • Organizational skills
  • Documentation
  • Problem-solving
  • Team collaboration
  • Time management

Timeline

Care Coordinator

Recovery Centers of America
09.2023 - Current

Recovery Support Specialist

Recovery Centers of America
02.2021 - 09.2023

Supervisor of Member Services

Planet Fitness
10.2015 - 02.2021

No Degree - Liberal Arts

Delaware County Community College

High School Diploma -

Haverford Senior High School
Amber Hansch