Amber Harbour

Administrative Assistant | Medical Clinic- Internal Transfer

• Delivers exceptional front office support by greeting patients, verifying insurance and demographic information, managing patient registration, scheduling appointments, and ensuring a positive patient experience from check-in through check-out.
• Provides high-level administrative and operational support to physicians, clinical staff, the Clinic Administrator, and executive leadership to ensure efficient daily clinic operations.
• Acts as the primary liaison between the clinic, corporate office, vendors, pharmaceutical representatives, and medical device representatives, cultivating strong professional relationships and facilitating effective communication.
• Coordinates vendor visits, executive calendars, staff meetings, educational events, employee lunches, and clinic functions, managing scheduling logistics and ensuring seamless event execution.
• Partners with the Clinic Administrator to oversee facility operations by coordinating building maintenance, preventative maintenance schedules, equipment repairs, and service vendors to ensure a safe, compliant, and efficient work environment.
• Coordinates patient recall initiatives and provider scheduling across multiple clinic locations, improving continuity of care, maximizing provider productivity, and enhancing patient access.
• Supports HIPAA compliance by safeguarding protected health information (PHI), maintaining patient confidentiality, and ensuring administrative processes adhere to all privacy and security regulations.
• Assists in maintaining OSHA compliance by coordinating required workplace safety documentation, monitoring regulatory postings, supporting safety initiatives, and facilitating compliance with healthcare safety standards.
• Manages office and medical supply inventory by monitoring usage, coordinating purchasing, and maintaining appropriate stock levels to support uninterrupted patient care.
• Coordinates healthcare screenings, wellness events, and educational programs to strengthen community partnerships and enhance patient engagement.
• Assists with marketing and business development efforts by organizing promotional campaigns, community events, and patient engagement initiatives that enhance clinic visibility and foster lasting patient relationships.
• Facilitates onboarding for new employees by preparing workspaces, coordinating orientation activities, and ensuring efficient transitions into the organization.
• Plans and executes employee recognition programs, appreciation events, staff meetings, and team-building activities that promote employee engagement, collaboration, and workplace morale.
• Performs time-sensitive administrative projects and business-related errands while effectively prioritizing competing responsibilities in a fast-paced healthcare environment.
• Maintains ongoing communication with the corporate office regarding operational updates, compliance requirements, administrative procedures, and organizational initiatives.
• Provides cross-functional support for multiple departments by coordinating projects, streamlining administrative processes, resolving operational challenges, and adapting to evolving organizational priorities.
• Demonstrates exceptional organizational, communication, and problem-solving abilities while serving as a trusted resource for physicians, leadership, staff, and patients, contributing to the overall efficiency, professionalism, and success of the practice.

• Executed medical office duties including patient check-in/out, appointment scheduling, managing medical records, handling payments, and correspondence to ensure smooth operations. Welcomed patients in a friendly, professional manner, fostering a positive first impression and enhancing patient experience. Assisted billing department with collecting co-pays and patient balances. Supplied billing department with accurate copies of insurance cards and current demographic information, ensuring compliance with HIPAA privacy and security regulations.

• Performed duties to process patient records. This involved scanning documents, updating electronic health records all while ensuring that clinical documentation was accurate and complete. Responded to release of information (ROI) requests, logging all requests, authorizations, and releases in the system. Coordinated ROI of medical information to insurance companies, lawyers, state and federal agencies. Ensured compliance with state and federal regulations, including HIPAA guidelines. Ensured secure storage of medical records. Responsible for keeping the hospital's policy and procedures up to date. Communicated with the physicians, coroner, MORA, and Vital Records to ensure death certificates received by funeral home in a timely manner. Patient Advocate worked directly with patients to provide support and communicate with providers and others to advocate on behalf of patients. Assisted in resolving conflicts between patients and the health care providers. Welcomed patients and families to the facility upon arrival and conducted patient satisfaction surveys at discharge.

• Processed referrals and Home Infusion medical claims, ensuring accurate billing and compliance with insurance requirements.
• Processed patient account inquiries with accuracy and attention to detail, ensuring prompt resolution.
• Collaborated with healthcare providers to verify patient insurance coverage and eligibility.
• Managed billing disputes, implementing effective solutions to enhance patient satisfaction.

• Assisted in office operations by managing filing, scanning, copying, and faxing tasks. Processed payroll paper checks for distribution. Acquired all necessary signatures to distribute payroll. Handled wage garnishments and made adjustments to pay for raises and bonuses. Coordinated benefits enrollments for full-time employees, including health, dental, and vision insurances. Managed and coordinated open enrollment. Processed employee benefits change request, terminations, COBRA, leaves of absences and worker's compensation. Accounts Payable duties consisted of daily bookkeeping and record keeping, financial reporting and the preparation of tax records for financial audits. Oversaw accounts payable functions using accounting software, ensuring timely and accurate payments. Handled accounts payable for separate entities and vendors. Established and maintained relationships with new and existing vendors. Ensured bills and payroll were paid in a timely and accurate manner. Processed due invoices for payments. Accounts Receivable duties consisted of managing incoming payments, properly tracking them into the system to maintain accurate bookkeeping records, making bank deposits. Maintained bookkeeping databases and spreadsheets, updating information regularly. Communicated with previous clients and customers to request payment and arrange payment plans. Collected payments from customers and accurately recorded them in the system. Updated client accounts based on payment and contact information.