Amber Hardee

Campaign- DentaQuest

• Maintained accurate records of member interactions.
• Answered incoming calls regarding membership benefits and services.
• Handled both member and provider calls.
• Assisted members with locating in-network providers, benefits, and eligibility. Also, documenting complaints and appeals.
• Assisted providers with network status and benefits using dental ADA codes.
• Fast-paced inbound calls.
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• Helpline for the state's Medicaid.
• Utilized active listening skills to identify customer needs, and provide appropriate solutions.
• I answered the phone with a friendly greeting to create a positive inbound calling experience for customers.
• Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
• Demonstrated strong problem-solving skills by resolving customer issues during the call.
• Built positive relationships with customers by providing exceptional customer service.
• Provided customers with product information and answered inquiries to provide top-quality service.
• Collaborated with colleagues to share best practices and improve overall team performance.
• Followed standard operating procedures when handling customer problems and complaints.
• Maintained strict adherence to data protection regulations when handling customer information, ensuring confidentiality and security at all times.
• Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.

• I answered the phone with a friendly greeting to create a positive inbound calling experience for veterans and providers.
• Increased efficiency of call handling by utilizing available resources, such as scripts, FAQs, or knowledge base articles, when assisting veterans and providers.
• Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with customers.
• Retained valuable clients by providing empathetic support during challenging situations or escalations, leading to issue resolution.
• Exhibited strong multitasking skills on a daily basis by handling multiple types of calls, without compromising the quality of service provided.
• Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
• Contributed to maintaining a positive work environment through active participation in team meetings, training sessions, and workshops.
• Upheld data security standards while documenting customer interactions within the company's CRM system, ensuring accuracy and confidentiality.
• Investigated and resolved veterans' and providers' inquiries and complaints quickly.
• Responded proactively and positively to rapid change.

• Operated cash register.
• Worked flexible schedule and extra shifts.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise.
• Answered questions about store policies and addressed customer concerns.
• Replenished shelves, racks and bins for optimal appearance.
• Checked identification for proof-of-age for alcohol and tobacco sales.

• Operated cash register.
• Worked flexible schedule and extra shifts.
• Helped customers complete purchases, locate items and join reward programs.
• Worked behind the customer service desk.
• Restocked and organized merchandise.
• Answered questions about store policies and addressed customer concerns.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Replenished shelves, racks and bins for optimal appearance.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Mentored new team members.

• Operated cash register.
• Answered questions and addressed customer concerns.
• Kept tables clean and stocked.
• Greeted new customers, discussed specials and took drink orders.
• Shared knowledge of menu items and flavors.
• Bussed and reset tables to keep dining room and work areas clean.
• Stayed up-to-date on menu changes.
• Inspected dishes and utensils for cleanliness.
• Stored food in designated containers.