Summary
Overview
Work History
Education
Skills
Timeline
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Laranda Dailey

Griffin,GA

Summary

Accomplished in enhancing patient and client relations at Accredo Specialty Pharmacy, excel in live chat support and problem-solving, ensuring efficient medication delivery and issue resolution. As an expert in medical collections and patient education, significantly improved receivables management and customer satisfaction, demonstrating exceptional multitasking and staff collaboration skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Physician Services Chatter/Inbound Calls Rep.

Accredo Specialty Pharmacy
12.2021 - 06.2024
  • Interaction with Medical offices, Hospitals, and Infusion Centers Via Chat and occasionally by phone regarding scheduling and delivery of Specialty medications,
  • Resolving issues with patient accounts, Entering Data info (Prior Authorization info, Copay assistance info, insurance info, and payments into CRM and RxHome systems Educating Medical offices, Hospitals, and Infusion centers on how to navigate features on Accredo's portal.
  • Participated in continuing education and professional development to enhance expertise and skills.
  • Occasionally speaking with patients and educating them on EOBs, Prior authorizations, and balances.
  • Running pharmacy claims in pharmacy benefit manager Express Scripts system and Rxhome system to determine if prior authorization is needed and to determine copay amounts.
  • Developed strong rapport with colleagues and staff members, promoting teamwork within the workplace environment.

Collection Customer Service Representative

McCarty, Burgess, & Wolff
07.2018 - 11.2019
  • Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
  • Streamlined collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
  • Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collection efforts.
  • Collaborated with the billing department to resolve discrepancies in account balances and ensure accurate invoicing for customers.
  • Collecting past due balances on Workman’s Comp audits from business owners, helping them comply with estimated audits, and building strong relationships with agents, attorneys, and business owners.
  • Met monthly goals and trained other collectors.

Collection Customer Service Representative

First Federal Credit Control
12.2015 - 06.2018
  • Reduced outstanding medical and dental receivables by consistently following up on overdue payments and negotiating payment arrangements.
  • Streamlined collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
  • Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collection efforts.
  • Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
  • Maintained accurate records of customer accounts, payments, and payment plans.

Education

Diploma - Medical Billing And Coding

Penn Foster Career School
Scranton, PA
11.2023

Skills

  • Live Chat
  • Customer Service
  • Patient Education
  • Medical and Commercial Collections
  • Maintaining privacy
  • Ability to Multi-task
  • Staff Collaboration
  • Insurance Requirements
  • Medicare knowledge
  • Problem Solving
  • Inbound Call Center
  • Data Entry

Timeline

Physician Services Chatter/Inbound Calls Rep.

Accredo Specialty Pharmacy
12.2021 - 06.2024

Collection Customer Service Representative

McCarty, Burgess, & Wolff
07.2018 - 11.2019

Collection Customer Service Representative

First Federal Credit Control
12.2015 - 06.2018

Diploma - Medical Billing And Coding

Penn Foster Career School

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Laranda Dailey