Amber Harper
Portland,OR
Summary
Adept at multitasking and a proven team player, I excelled at The Cheesecake Factory by elevating customer satisfaction through exceptional service and high-quality cocktails. Skilled in POS system operation and fostering a clean, organized bar environment, I significantly contributed to a positive, efficient workplace, training new staff and managing inventory effectively.
Overview
9
9
years of professional experience
Work History
Bartender
The Cheesecake Factory
08.2015 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Education
Associate Of Science - General Studies
Portland Community College
Portland, ORSkills
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Changing beer kegs
- Recipe and menu memorization
- Maintaining a clean bar
- Cash Handling
- Multitasking Abilities
- POS System Operation
- Safe alcohol service
- Cash Register Operation
- Bar restocking
Accomplishments
After graduating I went back to my high school and assisted in coaching my track team for the season.
I’ve been sent out of state multiple times to help open new restaurants with training and setting up of the restaurant. Teaching new staff about the menu and service mechanics to work efficiently in a busy restaurant.
Timeline
Bartender
The Cheesecake Factory
08.2015 - Current
Associate Of Science - General Studies
Portland Community College