Amber Harrell
Richmond,VA
Summary
Proven problem-solver and effective communicator, I excel in stress tolerance and technical aptitude, honed across roles from Dispatcher at Air Force One HVAC to Crew Member at Wendy's. My expertise in schedule coordination and customer relations significantly enhanced operational efficiency and client satisfaction, showcasing a track record of achievement and team collaboration without exceeding a 55-word limit.
Overview
7
7
years of professional experience
Work History
Dispatcher
Air force One HVAC
Chester, VA
09.2022 - Current
- Assigned drivers to appropriate routes based on customer needs.
- Kept detailed and updated records of calls in physical and electronic databases.
- Oversaw communications within assigned territories.
- Investigated and resolved customer and vendor issues to retain business.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Arranged for repairs to restore service and schedules.
- Addressed questions, problems or requests for service or equipment.
Support Staff Member
BookBinders Seafood & Steakhouse
Richmond, VA
05.2021 - 01.2024
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Handled incoming calls and directed callers to appropriate department or employee.
- Handled travel arrangements, coordinating transportation and reservations.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Cahsier
Food Lion
North Chesterfield, VA
04.2019 - 06.2020
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Checked personal identifications during alcohol and tobacco sales.
- Helped with purchases and signed customers up for rewards program.
- Followed company security procedures for handling large sums of money.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Crew Member
Wendys
Norh Chesterfield, VA
02.2018 - 01.2019
- Served food quickly for positive guest experiences.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Scrubbed and polished counters to remove debris and food.
- Restocked kitchen supplies including food products and utensils.
- Maintained an organized work area to ensure efficient operations.
Education
High School Diploma -
Lloyd C Bird Highschool
06-2020
Skills
- Driver communication
- Stress tolerance
- Customer relations
- Technical aptitude
- Verbal and written communication
- Updating logs
- Decision-making
- Active listening
- Call handling
- Data entry
- Schedule management
- Problem-solving
- Schedule coordination
- Team collaboration
Timeline
Dispatcher
Air force One HVAC
09.2022 - Current
Support Staff Member
BookBinders Seafood & Steakhouse
05.2021 - 01.2024
Cahsier
Food Lion
04.2019 - 06.2020
Crew Member
Wendys
02.2018 - 01.2019
High School Diploma -
Lloyd C Bird Highschool
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