AMBER HARRIS
Wills Point,TX
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
15
15
years of professional experience
Work History
Personal Banker
Guaranty Bank And Trust
Royse City, TX
03.2024 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
Teller
Wells Fargo
Terrell, TX
05.2019 - Current
- Completed complex transactions accurately while providing positive customer experience that led to improved satisfaction.
- Created a connection and developed rapport to increase personalized services while connecting clients to the appropriate banker to meet their financial needs.
- Collaboratively working with the platform team to offer advice and guidance to meet clients financial goals.
- Provided feedback during branch meetings which raise awareness on trending concerns and topics.
- Actively educating clients on the value of mobile banking options through mobile activity score and next best conversations.
Restaurant General Manager
Taco Bell/ KFC
Kaufman, TX
10.2015 - 08.2019
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Scheduled and directed staff in daily work assignments to maximize productivity.
Cashier/Food Prep/Shift Leader
Taco Bell
Lancaster , TX
10.2010 - 10.2015
Education
High School Diploma -
West Valley High School
Cottonwood, CA06.2008
Skills
- Exceptional Customer Service
- Excellent communication skills
- Reliable
- Customer Relationship Building
- Trust Worthy
- Diligent
- Microsoft 365
- Responsible
Timeline
Personal Banker
Guaranty Bank And Trust
03.2024 - Current
Teller
Wells Fargo
05.2019 - Current
Restaurant General Manager
Taco Bell/ KFC
10.2015 - 08.2019
Cashier/Food Prep/Shift Leader
Taco Bell
10.2010 - 10.2015
High School Diploma -
West Valley High School