Overview
Work History
Education
Skills
Timeline

AMBER HART

Customer Service
SHORELINE,WA

Overview

27
27
years of professional experience
1
1
year of post-secondary education

Work History

Manager

Work World
Shoreline, WA
06.2008 - 06.2023
  • Responsible for management of staff, scheduling, payroll, receiving of freight while ensuring our customers receive optimum customer service.
  • Onboarded new employees with training and new hire documentation.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained positive customer relations.

Service Coordinator

BMW Seattle
Seattle, WA
04.2006 - 06.2008
  • Responsible for greeting guests, setting up appointments for vehicle repairs and maintenance, arranging and signing out loaner cars, guest shuttles, and vehicle deliveries and pickups.
  • Communicated with clients and service providers to provide updates on work progress.
  • Established and maintained service schedules.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.

Taproom Manager

Pacific Crest Brewery
Tukwila, WA
05.2000 - 04.2006
  • Responsible for management and scheduling of employees, and service of food and beverages to guests.
  • Scheduled employees for shifts and managed payroll hours.
  • Hiring and training of new employees on proper protocols and customer service standards.
  • Planned and organized live music and other special events.
  • Food and beverage catering for businesses and private parties.
  • Set uo vendor booths and poured hand crafted local micro brews at festivals.

Driver

ICS Insurance Courier Services
Seattle, WA
08.1996 - 11.2002
  • Responsible for the sorting of mail in the mailroom, deliveries to and from Sea Tac airport, and long haul drives to and from Portland.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Education

Associate in Electronics Technology - Electronics Technology

Renton Technical College, Renton, WA
07.1998 - 07.1999

Skills

    Customer Service

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Timeline

Manager - Work World
06.2008 - 06.2023
Service Coordinator - BMW Seattle
04.2006 - 06.2008
Taproom Manager - Pacific Crest Brewery
05.2000 - 04.2006
Renton Technical College - Associate in Electronics Technology, Electronics Technology
07.1998 - 07.1999
Driver - ICS Insurance Courier Services
08.1996 - 11.2002

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AMBER HARTCustomer Service