Amber Hass
Phenix City,AL
Summary
Led customer service initiatives in call-center and restaurant settings for over 5 years. Managed database entry and effectively resolved customer conflicts while fostering a positive atmosphere. Aimed to leverage customer service expertise to drive company success and advance professional growth. Developed innovative cocktail recipes to elevate customer satisfaction.
Overview
7
7
years of professional experience
Work History
Waitress
Olive Garden
- Current
- Greet and welcome customers in a warm and friendly manner
- Maintain a clean and organized work area, including setting up and restocking stations
- Process payments and handle cash transactions accurately
- Collaborate with the kitchen staff to ensure order accuracy and customer satisfaction
- Provide prompt and courteous table service, taking orders and delivering meals in a timely fashion
Bar Tender/ Barista/server
Hotel Indigo
10.2024 - Current
- Facilitated warm and friendly customer greetings and welcome experiences.
- Oversaw maintenance of a clean and organized work area, including setup and restocking of stations.
- Executed payment processing and managed cash transactions with precision.
- Facilitated collaboration with kitchen staff to guarantee order accuracy and enhance customer satisfaction.
- Executed prompt and courteous table service by efficiently taking orders and delivering meals.
- Cultivated strong relationships with regular guests to enhance loyalty and encourage repeat visits.
- Enhanced service quality and efficiency by integrating management feedback into operational processes.
- Executed effective multitasking by overseeing multiple tables concurrently while ensuring high service quality.
- Delivered food and beverages efficiently while prioritizing customer satisfaction.
- Oversaw POS system operations to efficiently place orders, manage bills, and handle complimentary items.
- Facilitated teamwork during peak shifts to optimize workflow and enhance guest experiences.
- Elevated customer satisfaction by proactively addressing needs and delivering tailored service.
- Ensured cleanliness and organization of dining area to enhance guest satisfaction.
- Delivered exceptional service during peak periods, ensuring meticulous attention to detail and strong guest rapport.
- Resolved customer complaints and concerns with professionalism, ensuring swift resolutions.
- Facilitated training for new hires by delivering guidance on restaurant standards and best practices.
- Addressed customer complaints with urgency and professionalism to uphold brand reputation.
Waitress
Mikata
01.2021 - 01.2023
- Greet and welcome customers in a warm and inviting manner
- Maintain a thorough knowledge of the menu, daily specials, and ingredients to provide recommendations and answer customer questions
- Provide prompt and efficient table service, including taking orders, delivering food and beverages, and addressing any customer requests or concerns
- Ensure the dining area is clean, well-stocked, and organized at all times
- Handle cash and credit card transactions accurately
Telecommunication
Unicor
01.2019 - 01.2021
- Provide prompt and courteous assistance to customers through various communication channels, including phone, email, and chat
- Actively listen to customer concerns, ask probing questions, and offer tailored solutions to address their needs
- Accurately document customer interactions and follow up on open issues
- Maintain a positive and professional demeanor, even in challenging situations
- Stay updated with company policies, procedures, and product knowledge to provide accurate and reliable information to customers.
Education
Medical Coding and Billing
Miller-Motte Technical College
Columbus, GA01.2015
GED - undefined
Chattahoochee Community College
Phenix City, AL01.2007
Skills
- Assisted customers in selecting bourbons, whiskeys, and wines based on preferences Supported team in maintaining inventory of various spirits Provided information on different types of bourbons, whiskeys, and wines to enhance customer experience
- Crafted and innovated specialty cocktails to enhance customer experience
- Developed and implemented effective communication and interpersonal strategies to enhance productive interactions
- Demonstrated resilience and versatility while managing a variety of tasks and challenges
- Oversaw daily activities and optimized resource allocation for maximum efficiency
- Implemented tasks efficiently utilizing diverse computer software tools to achieve project objectives
- Assisted teams in resolving issues through effective problem-solving techniques Supported initiatives that enhanced operational efficiency Contributed to solutions that addressed significant organizational challenges
- Implemented empathetic strategies to strengthen team collaboration and cultivate a supportive work environment
Timeline
Bar Tender/ Barista/server
Hotel Indigo
10.2024 - Current
Waitress
Mikata
01.2021 - 01.2023
Telecommunication
Unicor
01.2019 - 01.2021
Waitress
Olive Garden
- Current
Medical Coding and Billing
Miller-Motte Technical College
GED - undefined
Chattahoochee Community College