AMBER HAYES
Overton,Tx
Summary
I have many years of experience as a LVN. I specialize in LTC/LTAC and Intake Coordination and Home Health Care. I have extensive experience in wound care and have received my Vohra Wound Care certification. I also have IV Certification for midline, PICC line and Central line. As well as respiratory certification for Cpap, Bipap, and Trach Care. I am proficient in MedSurg settings, MDS, extensive managerial skill sets, Charting, Documentation, ICD-9/ICD-10, Medication administration, Tube feeding. And lastly, I have exceptionally well balanced organizational skills, Appointment setting skills, bedside manner and customer service skills. I am extremely reliable. I am quick to jump in and learn new things. And most importantly I am a team player.
Overview
5
5
years of professional experience
Work History
Intake Coordinator
Choice Home Health
Tyler, Texas
11.2023 - Current
- Coordinated patient intake processes and managed appointment scheduling efficiently.
- Collected and verified patient information for accuracy and completeness.
- Assisted patients with insurance verification and eligibility inquiries.
- Communicated effectively with healthcare providers regarding patient needs and care plans.
- Maintained electronic health records using industry-standard software systems.
- Organized and prioritized incoming referrals for timely responses and follow-ups.
- Educated patients on procedures, policies, and available resources within the facility.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Maintained accurate records of client intakes in electronic database system.
- Adhered to confidentiality guidelines when handling sensitive information about clients.
- Provided information and resources to individuals, families, and groups seeking assistance.
- Utilized case management systems to track client cases from intake through to completion.
- Addressed and resolved client concerns or complaints related to the intake process.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Participated in ongoing training and professional development related to intake procedures and client care.
- Assisted with the preparation of reports and presentations on intake activities and client demographics.
Floor Nurse
Centra Guggenheimer Health & Rehabilitation
10.2022 - 09.2023
- Provide skilled nursing care from 7 to 30+ residents, admissions and discharges, med administration, foley care, vitals, blood test, tube meds and care, wound care and reports, charting, insulin and immunizations, physical and mental assessments, IV Therapy, central line care, pain management, provide proper skin care, wound vac care, burn trauma care, and help to develop goals of care with the interdisciplinary team.
Correctional Nurse
Limestone Detention Center
11.2021 - 06.2022
- Provide skilled nursing on inmates, new inmate assessment, discharging inmates, case management, responding to episodes of acute illness, emergency call management & psychiatric evaluations.
Floor Nurse
Centra Guggenheimer Health & Rehabilitation
06.2021 - 10.2021
- Provide skilled nursing care from 7 to 30+ residents, admissions and discharges, med administration, foley care, vitals, blood test, tube meds and care, wound care and reports, charting, insulin and immunizations, physical and mental assessments, IV Therapy, central line care, pain management, provide proper skin care, wound vac care, burn trauma care, and help to develop goals of care with the interdisciplinary team.
Home Care Pedi Nurse
CPS
12.2020 - 06.2021
- Gastro-Jejunal Tube care, CPT, breathing treatments, medication administration, charting, skin assessment, vitals, pain management, psychiatric management, and helped to develop goals of care with the care team.
ADON
Pine Tree Lodge
08.2020 - 12.2020
- Assist with management of the Department of Nursing, Evaluation Of Staff, Evaluate and handle complaints, failed audits and staff issues, Supervise, analyze and ensures patient comfort and care. Oversee my Charge Nurses responsibilities, Staffing, admissions and discharges, extensive pain management, extensive wound care, All staff and resident covid testing.
Education
LVN -
Tyler Junior College
Tyler, TX01-2011
Skills
- Patient intake coordination
- Electronic health records
- Appointment scheduling
- Interdisciplinary collaboration
- Healthcare compliance
- Referral management
- Quality assurance
- Staff training
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Time management
- Charting and clinical documentation
- Scheduling appointments
- Confidentiality
- Risk assessment
- Workflow coordination
- Wound care
- Healthmedx system
- Medsurg
- Cerner system
- PCC system
- Epic system
- Practice Fusion
- Allscripts
Timeline
Intake Coordinator
Choice Home Health
11.2023 - Current
Floor Nurse
Centra Guggenheimer Health & Rehabilitation
10.2022 - 09.2023
Correctional Nurse
Limestone Detention Center
11.2021 - 06.2022
Floor Nurse
Centra Guggenheimer Health & Rehabilitation
06.2021 - 10.2021
Home Care Pedi Nurse
CPS
12.2020 - 06.2021
ADON
Pine Tree Lodge
08.2020 - 12.2020
LVN -
Tyler Junior College