JULIUS JANES
Houston,TX
Summary
Behavioral healthcare professional experienced in intake coordination, mental health leadership, patient advocacy, and staff training. Skilled in grievance documentation, complaint follow-up, workflow coordination, and accurate recordkeeping. Prepared to support the Director of Performance Improvement with quality assurance, data tracking, reporting, and compliance initiatives that enhance patient care and operational effectiveness.
Overview
8
8
years of professional experience
Work History
Intake Coordinator
BEHAVIORAL HOSPITAL OF BELLAIRE
Houston, TX
06.2022 - Current
- Coordinated patient intake workflows, documentation, and communication to enhance patient engagement and streamline processes.
- Maintain accurate records and coordinate follow-up to support timely responses, accountability, and patient satisfaction.
- Addressed questions and concerns with professionalism to foster a patient-centered experience and support seamless operations.
- Documented patient and family grievances, followed up on complaints, and communicated resolutions to improve satisfaction and trust.
Additional Hospital Roles
BEHAVIORAL HOSPITAL OF BELLAIRE
Houston, TX
04.2019 - Current
- Facilitated patient care with empathy, ensuring concerns were addressed effectively. Facilitator | PRN Precertification Specialist | PRN Patient Advocate
- Conducted behavioral management training and streamlined precertification processes to enhance patient advocacy and resolve concerns.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Lead Mental Health Technician
BEHAVIORAL HOSPITAL OF BELLAIRE
Houston, TX
04.2019 - 06.2022
- Trained staff in Handle With Care behavioral management practices and reinforced teamwork, accountability, and consistent procedures.
- Supported daily behavioral health operations, staff coordination, patient safety, and adherence to hospital procedures.
- Addressed patient and operational concerns through effective communication, collaboration, and appropriate escalation.
- Ensured accurate documentation and communication among team members to enhance continuity of care and operational effectiveness.
Education
High School Diploma -
Jack Yates High School
Houston, TX06-2011
Mechanical Engineering coursework
University of Oklahoma
Norman, OKSkills
- Patient Intake Coordination
- Documentation & Recordkeeping
- Complaint management
- Resolution escalation
- Patient advocacy
- Electronic Health Records
- Midas & MS4
- Workflow Coordination
- Quality support
- Staff Training
- Confidentiality & Compliance
Personal Information
Title: PERFORMANCE IMPROVEMENT | PATIENT ADVOCACY | BEHAVIORAL HEALTH
Timeline
Intake Coordinator
BEHAVIORAL HOSPITAL OF BELLAIRE
06.2022 - Current
Additional Hospital Roles
BEHAVIORAL HOSPITAL OF BELLAIRE
04.2019 - Current
Lead Mental Health Technician
BEHAVIORAL HOSPITAL OF BELLAIRE
04.2019 - 06.2022
High School Diploma -
Jack Yates High School
Mechanical Engineering coursework
University of Oklahoma