Veronica Barajas
Elmwood Park,IL
Summary
Organized Intake Coordinator experience in patient intake processes and electronic health record management. Skilled in appointment scheduling and maintaining confidentiality while ensuring regulatory compliance. Committed to enhancing patient experiences through efficient operations and meticulous record-keeping. I also have experience with therapy scheduling and tracking the therapist's visits.
Overview
15
15
years of professional experience
Work History
Intake Coordinator
Avaya Therapy LTD
Rosemont, Illinois
09.2025 - 01.2026
- Coordinated patient intake processes, ensuring collection of timely and accurate information to facilitate patient care.
- Managed appointment scheduling in electronic health record systems, optimizing workflow for patient access.
- Assisted clients in completing intake forms, offering guidance to enhance their understanding of the process.
- Maintained confidential patient records in compliance with privacy regulations.
- Conducted follow-up calls to confirm appointments and gather necessary information.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Maintained accurate records of client intakes in electronic database system.
Office Manager
Acacia Home Health Agency
Lombard, Illinois
01.2017 - 09.2025
- Managed daily office operations and ensured efficient workflow among staff.
- Coordinated schedules for healthcare professionals to optimize patient appointment flow.
- Oversaw compliance with health regulations and maintained accurate documentation.
- Trained new employees on office procedures and best practices in patient care.
- Implemented filing systems to enhance organization of patient records and streamline access.
- Communicated with clients to address inquiries and provide service updates.
- Monitored medical supply inventory and placed orders for replacements.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to maintain accuracy of accounts receivable and payable.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Reviewed files and records to obtain information and respond to requests.
- Coded and entered daily invoices with in-house accounting software.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
Administrative Assistant
Glory Home Health Agency
Des Plaines, Illinois
10.2010 - 12.2016
- Coordinated scheduling for patient appointments and staff availability to optimize resource allocation.
- Coordinated communication between clients, healthcare providers, and administrative staff.
- Maintained accurate patient records and ensured compliance with privacy regulations.
- Assisted in preparing documentation for insurance claims and billing processes.
- Handled phone calls and emails to provide information, ensuring effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Developed and maintained filing systems for confidential documents and records.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
Associate of Science - Medical Billing And Coding
Everest College
Skokie, IL04-2010
Skills
- Patient intake coordination
- Appointment coordination
- Insurance verification
- Electronic health record management
- Clinical documentation
- Confidential records maintenance
- Regulatory compliance
- Healthcare operations management
- Healthcare software proficiency Genie, Axxess, Therapy boss, Well Sky, Athena One
- Multi-line phone systems
- Staff scheduling
Languages
Spanish
Professional
References
References available upon request.
Timeline
Intake Coordinator
Avaya Therapy LTD
09.2025 - 01.2026
Office Manager
Acacia Home Health Agency
01.2017 - 09.2025
Administrative Assistant
Glory Home Health Agency
10.2010 - 12.2016
Associate of Science - Medical Billing And Coding
Everest College