Amber Haywood
Waxhaw,NC
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
9
9
years of professional experience
Work History
Permitting Clerk
B. Town of Waxhaw
- I entered data into our system for new home construction permits, and remodeling for existing homes
- I also scheduled inspections for the Building Inspector
- I would review all permits submitted to the Town, whether they were new homes or additions to an existing home
- I would also do tasks for the Zoning Administrator, Department Head, and Building Inspector.
Customer Service
D. Whispering Pines Sportswear
- I entered data on orders that were called in, faxed, or e-mailed to the company
- I dealt with all customers over the phone
- I processed returns, but I did not issue credits, a different department issued the credits
- I also helped customers with deciding the right apparel they wanted to purchase.
Receptionist
E. Indian Trail Animal Hospital
- I was the head representative of the customer service
- I balanced the cash drawer at opening, and at the end of the day
- I balanced the cash drawer, checks, and credit cards
- I also ordered supplies needed in the front office
- I checked customers in for appointments and out taking their payments all during the day
- I also scheduled appointments and surgeries for the Doctors
- If there was ever an upset customer I would handle them.
New Construction Administrator
Romanoff Heating And Cooling
02.2015 - 05.2024
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Entered and maintained departmental records in company database.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Coordinated with human resources department to handle payroll and personnel databases.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Over Fleet, including ordering new vehicles through our corporate office.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Collected, validated, and distributed information to employees.
Manager
C. Total Graphics and Signs
01.2015 - 01.2024
- I drew up graphics that customers would need for signs, banners, magnets, trailers, etc
- I would also cut or print the graphics out, then put the product together
- We did all size jobs, from individuals needing signs, or decals, to companies as big as McGee Corp.
Education
Diploma -
Parkwood High School
Monroe, North Carolina01.2004
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Data Gathering
- Data Entry and 10-Key
- Inventory Assessment
- Attention to Detail
- Operations Support
- Bookkeeping
- File and database management
- Administrative tasks
References
Furnished on request.
Timeline
New Construction Administrator
Romanoff Heating And Cooling
02.2015 - 05.2024
Manager
C. Total Graphics and Signs
01.2015 - 01.2024
Permitting Clerk
B. Town of Waxhaw
Customer Service
D. Whispering Pines Sportswear
Receptionist
E. Indian Trail Animal Hospital
Diploma -
Parkwood High School