Amber Henderson
Montgomery,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated healthcare worker seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic team player motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems.
Overview
1
1
Certification
Work History
Patient Care Technician
The Arc Nursing Home
07.2024 - Current
- Provided direct patient care and assistance to healthcare team members.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Instructed new employees on proper techniques of performing daily tasks.
- Helped create a safe environment by following infection control policies.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Assisted with patient admissions, discharges and transfers.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Responded to bell or light signal calls to assist patients with needs.
- Restocked unit frequently with necessary medical supplies.
- Kept instruments and equipment clean and sanitized.
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
Customer Service Representative
Continuum Global Solutions
03.2024 - 05.2024
- Implemented innovative methods for streamlining the customer service process.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries via phone, email, and chat.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Certified -
Jes HealthServices LLC
08-2024
High School Diploma -
Jeff Davis
05-2020
Skills
- Patient Education
- Mobility Assistance
- Patient Observation
- Emergency Response
- Restocking supplies
- Specimen Collection
- Basic nursing care
- ADL support
- Vital signs monitoring
- Information Protection
- Feeding Assistance
- Infection control standards
- Acute and rehabilitative care
- Patient positioning understanding
- Patient Services
- Medical Terminology
- Inventory Management
- HIPAA Compliance
- CPR Certified
- Phlebotomy Techniques
Certification
- CCMA - Certified Clinical Medical Assistant
- NCPCT - Patient Care Technician
- PT - Phlebotomy Technician
Timeline
Patient Care Technician
The Arc Nursing Home
07.2024 - Current
Customer Service Representative
Continuum Global Solutions
03.2024 - 05.2024
Certified -
Jes HealthServices LLC
High School Diploma -
Jeff Davis