Amber Hicks
Birmingham,AL
Summary
Customer Support Specialist with 3+ years of experience in high-volume, remote environments. Skilled in handling 50–80+ daily customer interactions via phone, chat, and email while maintaining high satisfaction. Experienced in CRM systems, data entry, and resolving account and technical issues efficiently. Known for strong communication, multitasking, and consistent performance.
Overview
4
4
years of professional experience
Work History
Customer Support Representative (Remote)
Concentrix
, AL
2023.01 - 2025.01
- Handled 60–80+ daily customer interactions via phone, chat, and email in a remote call center environment
- Resolved billing, account, and technical issues with a focus on first-contact resolution
- Maintained high customer satisfaction scores by providing efficient and empathetic support
- Navigated multiple CRM systems and databases to accurately document customer interactions
- Met performance metrics including call time, resolution rate, and productivity goals
Receptionist / CRM & Client Coordinator
Angel Home Care Agency
, AL
2022.06 - 2022.12
- Managed and maintained 30+ client profiles using CRM-style systems, ensuring accurate data entry, updates, and organization
- Tracked client interactions, appointments, and service history to support consistent follow-ups and communication
- Coordinated scheduling and client onboarding, reducing appointment conflicts and improving workflow efficiency
- Responded to client inquiries and provided service information, supporting client acquisition and retention
- Maintained detailed digital records while ensuring confidentiality and accuracy of sensitive client information
Customer Service Associate
Milo's Hamburgers
, AL
2021.11 - 2022.05
- Delivered fast and accurate service to 50+ customers per shift in a high-volume restaurant environment
- Handled cash and card transactions efficiently using POS systems while maintaining accuracy
- Assisted customers with menu selections and ensured order accuracy to enhance satisfaction
- Maintained cleanliness and organization during peak hours to support smooth operations
- Collaborated with team members to meet speed and service quality goals
Customer Service Associate
Winn-Dixie
, AL
2021.05 - 2021.10
- Provided customer support at checkout, processing purchases, returns, and exchanges efficiently
- Assisted 60+ customers daily while maintaining a positive and professional experience
- Maintained accurate cash handling and balanced registers at the end of shifts
- Supported store operations by organizing work areas and restocking when needed
- Worked in a fast-paced environment while maintaining attention to detail and efficiency
Education
High School Diploma -
Pinson Valley High School
2024-05
Skills
- CRM Systems & Client Data Management
- Microsoft Office (Excel, Word, Outlook)
- Google Workspace (Docs, Sheets, Gmail)
- Data Entry & Documentation
- Live Chat & Email Support
- Remote Work Tools
- Customer Support & Account Management
- Sales & Upselling
- Conflict Resolution
- Multitasking in High-Volume Environments
Languages
English
Professional
Timeline
Customer Support Representative (Remote)
Concentrix
2023.01 - 2025.01
Receptionist / CRM & Client Coordinator
Angel Home Care Agency
2022.06 - 2022.12
Customer Service Associate
Milo's Hamburgers
2021.11 - 2022.05
Customer Service Associate
Winn-Dixie
2021.05 - 2021.10
High School Diploma -
Pinson Valley High School