Amber Hill
Justin,TX
Summary
Dynamic professional with a proven track record at Charles Schwab in community engagement and strategic planning. Successfully launched a local newsletter, significantly enhancing visibility for initiatives. Proficient in data analysis and effective communication, fostering collaboration and driving impactful results.
Overview
12
12
years of professional experience
Work History
Baking Operations Recon Specialist
Charles Schwab
Westlake, TX
03.2025 - Current
- Investigated and resolved duplicate check deposits, recovering funds through FedLine systems.
- Analyzed discrepancies in deposit transactions to ensure accurate account reconciliation.
- Conducted research and placed holds on accounts due to returned checks, mitigating risk.
- Developed job aids and reference materials to enhance treasury reconciliation efficiency.
- Collaborated cross-functionally to identify operational issues and implement effective solutions.
- Maintained organized internal resources to streamline access to procedures and documentation.
Founder & Editor
The Justin Journal
Justin, TX
06.2024 - Current
- Launched weekly newsletter to engage community by showcasing local events and resources.
- Conducted meetings with business partners and nonprofits to explore collaboration opportunities.
- Researched local history and events to curate relevant newsletter content.
- Executed social media marketing strategies to increase subscriber base and attract sponsorships.
- Built relationships with community stakeholders, enhancing visibility for local initiatives.
Banking Operations
Charles Schwab
Westlake, TX
11.2022 - 03.2025
- Monitored and updated check deposits, processing up to 50 transactions daily with high accuracy.
- Researched and corrected client and banking institution deposits to enhance client satisfaction.
- Conducted outbound calls using EDGE model framework to clarify check deposit details, reducing returned deposits.
- Provided research assistance to peers, fostering a collaborative work environment.
- Presented multiple decks to improve team knowledge and performance metrics.
- Assisted with additional processes during high volume periods, maintaining task continuity.
- Collaborated with coworkers to ensure efficient processing of incoming checks, sharing best practices.
- Conducted training sessions for new contractors, ensuring effective onboarding.
Educator
Eagle Mountain Saginaw Independent School District
Fort Worth, TX
08.2015 - 05.2022
- Facilitated discussions and conflict resolutions within grade level team to enhance collaboration.
- Designed and implemented Bloom’s Taxonomy-based lessons using interactive, multisensory blended learning tools.
- Adapted resources for lower socioeconomic learners to minimize academic challenges.
- Trained students in critical thinking skills, preparing them for state assessments.
- Managed classrooms effectively to maintain orderliness, safety, and productivity.
- Documented learning goals, interventions, and results consistently for tracking progress.
- Supported adoption of school-based technology programs across grade levels.
- Engaged families, staff, and administration through effective communication to meet student needs.
Educator
Fort Worth Independent School District
Fort Worth, TX
08.2013 - 05.2015
- Developed and facilitated detailed lesson plans for diverse learners using multi-sensory approaches.
- Conducted gap analysis to identify learning barriers, creating methods reflecting various learning styles.
- Executed and modified lessons based on Bloom’s Taxonomy with interactive blended learning techniques.
- Documented interactions, learning goals, interventions, and outcomes for continuous improvement.
- Utilized backward design to prepare learners for state assessments and enhance critical thinking skills.
- Managed state testing while maintaining a secure and comfortable environment for all participants.
Education
Bachelor of Science - Interdisciplinary Studies
Texas Woman's University
Denton, TXAssociates Degree - Childhood Development
Tarrant County Community College
Fort Worth, TXSkills
- Community engagement and outreach
- Strategic planning and execution
- Content development and promotion
- Relationship building and networking
- Effective communication skills
- Event coordination and management
- Social media strategy
- Graphic design fundamentals
- Training logistics and curriculum design
- Conflict resolution strategies
- Software proficiency: MS Office Suite, SharePoint, Webex, Zoom, Skype
- Design tools: Adobe Creative Cloud, Canva
- Learning management systems: Articulate Storyline, Camtasia basics
- System knowledge: Client Central, Blue Zone, MyQ, Disco, Service Wizard, CXOne, IMS, RPS
- Data analysis
Training
Instructional Design Essentials: Models of ID Certification | LinkedIn Learning
Project Management Tools
Introduced to Jira Software and Confluence for project tracking and collaboration.
Timeline
Baking Operations Recon Specialist
Charles Schwab
03.2025 - Current
Founder & Editor
The Justin Journal
06.2024 - Current
Banking Operations
Charles Schwab
11.2022 - 03.2025
Educator
Eagle Mountain Saginaw Independent School District
08.2015 - 05.2022
Educator
Fort Worth Independent School District
08.2013 - 05.2015
Bachelor of Science - Interdisciplinary Studies
Texas Woman's University
Associates Degree - Childhood Development
Tarrant County Community College
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