Jocelyne Kafui Tipoh
Antioch
Summary
Dynamic Program Operations Specialist with a proven track record at UnitedHealthcare, excelling in regulatory compliance and data analysis. Adept at driving continuous improvement through effective stakeholder coordination and quality assurance initiatives. Recognized for enhancing program performance and ensuring timely issue resolution, fostering strong community engagement and support.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Program Operations Specialist (Program Administration & Compliance)
UnitedHealthcare / Optum
Lake County
10.2024 - Current
- Track and monitor multiple complex programs and projects to ensure compliance with regulatory requirements, performance standards, and internal policies
- Analyze program, operational, and performance data to identify trends, gaps, risks, and continuous improvement opportunities
- Support program compliance monitoring, audit preparation, documentation management, and quarterly business reviews
- Prepare standardized reports, respond to data requests, and support KPI tracking and performance reporting
- Coordinate cross-functional teams and third-party partners to ensure timely delivery of program milestones
- Support process documentation, workflow optimization, and quality assurance initiatives
- Manage issue resolution, ensuring timely escalation and corrective action
Community Engagement Intern
Christian Mental Health Initiatives
11.2023 - Current
- Conduct needs assessments, collect program data, and prepare community impact reports
- Support stakeholder outreach, educational presentations, and program evaluation
Community Health Specialist Intern
Lake County Health Department
Lake County
09.2024 - 05.2025
- Supported compliance-based community prevention programs and public sector initiatives
- Assisted with program implementation, submission tracking, data collection, and reporting
- Collaborated across departments to ensure regulatory alignment and standardized documentation
- Evaluated engagement metrics and prepared performance summaries
Coordinator, MS Therapy Solutions
UnitedHealthcare / Optum
11.2022 - 10.2024
- Managed strategic workflows for regulated healthcare and public health programs
- Served as primary liaison for customer and stakeholder communications
- Ensured accurate documentation, regulatory compliance, and standardized communications
- Supported issue resolution, case tracking, and regulatory inquiries
Patient Care Coordinator
AbbVie, Biopharmaceutical
Northbrook
05.2018 - 04.2019
- Coordinated care services for 400+ patients, including documentation management, data tracking, and compliance with federal healthcare regulations
- Supported program audits, standard operating procedures, and quality assurance reporting
- Managed issue resolution, appeals-type inquiries, and customer support operations
Senior Agent – Health Support (French Bilingual)
AXA Assistance USA
Chicago
02.2013 - 09.2017
- Delivered multi-channel program support services to diverse stakeholders
- Managed third-party coordination, customer service operations, and compliance documentation
- Led issue resolution and service quality monitoring while maintaining performance metrics
Education
Master of Public Health (MPH) -
Grand Canyon University
Phoenix, AZBachelor of Science - Business Management & Finance
Brooklyn College
Brooklyn, NYAssociate of Arts - Small Business & Entrepreneurship
Borough of Manhattan Community College
Manhattan, NYSkills
- Program administration
- Regulatory compliance
- Project tracking
- KPI reporting
- Data analysis
- Process documentation
- Standardized reporting
- Audit preparation
- Stakeholder coordination
- Third-party coordination
- Customer outreach
- Community engagement
- Issue resolution
- Appeals support
- Extension support
- Quality assurance
- Multilingual communication
Affiliations
American Public Health Association (APHA), Member
Certification
- Certified Health Education Specialist (CHES), In Progress
- Project Management Professional (PMP), In Progress
Public Sector And Community Program Experience
- Lake County Health Department – Prevention Services, Lake County, IL, Community Health Specialist Intern, 09/01/24, 05/01/25, Supported compliance-based community prevention programs and public sector initiatives, Assisted with program implementation, submission tracking, data collection, and reporting, Collaborated across departments to ensure regulatory alignment and standardized documentation, Evaluated engagement metrics and prepared performance summaries
- Christian Mental Health Initiatives, Community Engagement Intern, 11/01/23, Present, Conduct needs assessments, collect program data, and prepare community impact reports, Support stakeholder outreach, educational presentations, and program evaluation
Timeline
Program Operations Specialist (Program Administration & Compliance)
UnitedHealthcare / Optum
10.2024 - Current
Community Health Specialist Intern
Lake County Health Department
09.2024 - 05.2025
Community Engagement Intern
Christian Mental Health Initiatives
11.2023 - Current
Coordinator, MS Therapy Solutions
UnitedHealthcare / Optum
11.2022 - 10.2024
Patient Care Coordinator
AbbVie, Biopharmaceutical
05.2018 - 04.2019
Senior Agent – Health Support (French Bilingual)
AXA Assistance USA
02.2013 - 09.2017
Master of Public Health (MPH) -
Grand Canyon University
Bachelor of Science - Business Management & Finance
Brooklyn College
Associate of Arts - Small Business & Entrepreneurship
Borough of Manhattan Community College