Amber Hill
La Crescent,MN
Summary
Accomplished Regional Manager known for driving service quality improvement through effective training and communication. Experienced in analyzing financial data to support strategic growth initiatives and foster strong relationships with key customers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Regional Manager
Select Rehab
La Crescent, Minnesota
10.2022 - Current
- Facilitated communication between management and clinical teams to address operational needs.
- Established and implemented goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Trained staff on financial strategies, customer service techniques, and clinical opportunities.
- Analyzed regional financial data to identify areas of growth opportunities.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Handled human resource concerns and established plans to handle issues consistently and efficiently.
- Created and maintained relationships with key customers in the region.
Regional Director of Operations
Energize Rehab
La Crescent, MN
09.2021 - 10.2022
- Facilitated communication between management and clinical teams to address operational needs.
- Established and implemented goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Trained staff on financial strategies, customer service techniques, and clinical opportunities.
- Analyzed regional financial data to identify areas of growth opportunities.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Handled human resource concerns and established plans to handle issues consistently and efficiently.
- Created and maintained relationships with key customers in the region.
Director of Rehabilitation
Remedy Therapy
La Crescent, Minnesota
08.2020 - 09.2021
- Managed daily operations of therapy staff and services.
- Maintained long-term care programming with an average of 3.4 to 4 units per visit for Medicare B, and Managed B.
- Maintained time management to exceed team goals. As a Director of Rehab, I maintained a productivity rate of 85-90%.
- Evaluated patient progress and adjusted treatment strategies accordingly.
- Collaborated with multidisciplinary teams to develop individualized treatment plans for patients.
- Managed multiple sites for backup Director of Rehab for extended periods of time.
COTA
Aegis Therapies
St. Charles, MN
06.2018 - 07.2020
- Assisted in implementing individual therapy plans for diverse patient needs.
- Collaborated with occupational therapists to enhance patient rehabilitation strategies.
- Educated patients and families on therapeutic exercises and equipment use.
- Facilitated group therapy sessions to promote social interaction among patients.
- Assisted clients with activities of daily living, such as dressing, grooming, bathing, toileting, and eating.
- Collaborated with other medical professionals regarding patient care plans and progress.
- Assisted with multiple sites for treatment to ensure frequencies for the plan of care were met, and optimal patient care was provided.
- Assisted with facility morning meetings as the acting point person.
Education
Occupational Therapy Assistant
Western Technical College
La Crosse, WI05-2018
Skills
- Staff training
- Customer relationship management
- Service quality improvement
- Team leadership
- Operational strategy
- Conflict resolution
- Effective communication
- Problem solving
Certification
- Certified Lymphedema Therapist
Timeline
Regional Manager
Select Rehab
10.2022 - Current
Regional Director of Operations
Energize Rehab
09.2021 - 10.2022
Director of Rehabilitation
Remedy Therapy
08.2020 - 09.2021
COTA
Aegis Therapies
06.2018 - 07.2020
Occupational Therapy Assistant
Western Technical College
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