Amber Ho
Duncan,SC
Summary
Dynamic professional with a proven track record in healthcare and customer service. Skilled in patient registration and insurance verification, I excel in multitasking and maintaining patient confidentiality. Demonstrated ability to enhance patient satisfaction and streamline processes, leveraging EMR expertise and exceptional organizational skills. Skilled in managing patient services with a focus on delivering exceptional customer care. Background includes handling patient inquiries, scheduling appointments, and explaining medical procedures clearly to patients. Strengths lie in multitasking, problem-solving and maintaining confidential records securely. Contributed to improving patient satisfaction scores in previous roles by fostering effective communication between patients and healthcare providers. Flexible hard worker ready to learn and contribute to team success.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Carolina Orthopedic and Neurosurgical Associates
Spartanburg, South Carolina
02.2025 - Current
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Greeted and checked in patients, updating patient information in computer system.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Took messages from patients and promptly relayed to appropriate staff.
- Protected patients by observing strict HIPAA guidelines.
- Processed patient payments and scanned identification and insurance cards.
- Informed patients of financial responsibilities prior to rendering services.
- Checked patients in and out for appointments and collected co-payments.
Patient Services Representative
Prisma Health Urgent Care
Spartanburg, SC
02.2024 - 02.2025
- Greeted patients upon arrival and ensured they had the necessary paperwork completed.
- Assisted with patient registration, insurance verification, and appointment scheduling.
- Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
- Coordinated with medical staff to ensure proper patient care was provided in a timely manner.
- Reviewed patient records for accuracy and completeness of data entry.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Collected copayments from patients at time of service.
- Checked-in patients for scheduled appointments by verifying demographic information, updating as needed, collecting co-payments, verifying insurance coverage..
- Performed administrative duties such as filing documents into electronic health record system.
- Participated in team meetings to discuss new initiatives or process improvements.
- Applied HIPAA privacy and security regulations while handling patient information.
- Assisted other departments with various tasks as requested by supervisor.
- Resolved customer complaints in a courteous manner while adhering to company policies.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided information regarding billing procedures and payment options to patients.
- Checked-in patients for scheduled appointments by verifying demographic information, updating as needed, collecting co-payments, verifying insurance coverage.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Entered new patient demographics into database system accurately and efficiently.
- Obtained necessary signatures for privacy laws and consent for treatment.
Receptionist/Medical Front Office
Alignlife Chiropractic
Spartanburg , SC
08.2023 - 01.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted with special projects assigned by management when required.
- Scheduled and confirmed appointments.
- Sorted incoming mail and directed to correct personnel each day.
Customer Service Representative
QuikTrip
Greer, SC
05.2023 - 09.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
HR Recruiter
HKA Enterprises Inc.
Duncan , SC
02.2022 - 12.2022
- Developed and implemented recruiting plans to meet staffing goals.
- Conducted interviews with potential candidates, evaluated their qualifications and made hiring decisions.
- Collaborated with department managers to identify recruitment needs and develop job postings.
- Reviewed resumes and applications to determine which candidates met the position criteria.
- Assisted in creating a positive candidate experience by providing timely updates throughout the recruitment process.
- Source qualified candidates through online job boards, social media networks, referrals.
- Maintained accurate records of all recruiting activities within applicant tracking system.
- Negotiated contracts with successful applicants and facilitated offer acceptance processes.
- Performed reference checks on finalist candidates prior to extending offers of employment.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Provided hiring status updates to HR and managers for comprehensive oversight.
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Managed candidate activity within Applicant Tracking System (ATS).
- Managed full-cycle recruiting process, from sourcing candidates to extending offers.
- Provided a positive candidate experience throughout the recruitment process.
- Tracked and analyzed recruitment metrics to identify areas for improvement.
- Assisted with the onboarding process for new hires.
- Updated and maintained candidate records in the recruitment database.
- Interviewed job applicants to obtain information on work history, education or job skills.
Customer Service Associate
Chick Fil A Arcadia
Duncan , SC
09.2021 - 02.2022
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Followed up with customers after purchase to ensure satisfaction.
- Handled cash register operations accurately during peak times.
- Maintained knowledge of current sales promotions and new product releases.
- Kept work area neat, clean, and well-stocked at all times.
- Consulted with customers regarding needs and addressed concerns.
- Followed policies and procedures to meet or exceed established performance requirements.
- Educated customers on special pricing opportunities and company offerings.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
HR Recruiter
Wise Staffing
Greer, South Carolina
02.2021 - 09.2021
- Developed and implemented recruiting plans to meet staffing goals.
- Conducted interviews with potential candidates, evaluated their qualifications and made hiring decisions.
- Coordinated onboarding process for new hires, including orientation and benefits enrollment.
- Reviewed resumes and applications to determine which candidates met the position criteria.
- Participated in career fairs to attract potential applicants from local universities and colleges.
- Maintained accurate records of all recruiting activities within applicant tracking system.
- Explained job duties, compensation and benefits to potential candidates.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
- Participated in local job fairs and recruitment events for prospective hiring.
- Managed candidate activity within Applicant Tracking System (ATS).
- Conducted initial phone screens and coordinated interview schedules with hiring managers.
- Acted as a brand ambassador, promoting the company's values and culture to potential candidates.
Education
Certified Clinical Medical Assistant
Blue Ridge Community College
Hendersonville, NC 10.2025 - 04.2026
Associate of Applied Science - Radiology
Ultimate Medical Academy
Clearwater, FL05-2009
Skills
- Patient registration
- Appointment scheduling
- Insurance verification
- Patient confidentiality
- Healthcare
- Patient check-in
- Patient identity verification
- EMR
- Multitasking and organization
- Patient scheduling
- Electronic health records
- Payment processing
- HIPAA compliance
Affiliations
- I enjoy spending time with my husband and two boys.
- I love singing, shopping, decorating and spending time with friends.
Education and Training
Blue Ridge Community College
Hendersonville, NC
Certified Clinical Medical Assistant
Timeline
Certified Clinical Medical Assistant
Blue Ridge Community College
10.2025 - 04.2026
Medical Receptionist
Carolina Orthopedic and Neurosurgical Associates
02.2025 - Current
Patient Services Representative
Prisma Health Urgent Care
02.2024 - 02.2025
Receptionist/Medical Front Office
Alignlife Chiropractic
08.2023 - 01.2024
Customer Service Representative
QuikTrip
05.2023 - 09.2023
HR Recruiter
HKA Enterprises Inc.
02.2022 - 12.2022
Customer Service Associate
Chick Fil A Arcadia
09.2021 - 02.2022
HR Recruiter
Wise Staffing
02.2021 - 09.2021
Associate of Applied Science - Radiology
Ultimate Medical Academy