Amber Hoene
Seattle,WA
Summary
Accomplished Records Coordinator with a proven track record at Northwest Medical Experts, enhancing records management and customer satisfaction through digital system implementations and meticulous audits. Demonstrates exceptional leadership and attention to detail, excelling in document control and confidentiality assurance. Skilled in software applications and customer service, consistently achieving organizational efficiency and accuracy.
Overview
16
16
years of professional experience
Work History
Records Coordinator
Northwest Medical Experts
09.2011 - 11.2024
- Streamlined records management processes by implementing digital filing systems and reducing physical storage space.
- Improved accuracy in record-keeping by conducting regular audits and updating outdated information.
- Ensured timely delivery of requested documents for internal and external parties, enhancing customer satisfaction.
- Managed the archiving process for obsolete records, maintaining an organized system that is easy to navigate when retrieval is necessary.
- Facilitated communication between departments regarding record transfers, contributing to a more cohesive organizational structure.
- Maintained detailed inventories of physical and electronic records, providing accurate tracking capabilities for internal audits or legal proceedings.
Receptionist
Fred Hutch
03.2009 - 09.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
No Degree - Biology
Washington State University
Pullman, WASkills
- Leadership qualities
- Software knowledge
- File maintenance
- Records management
- Confidentiality assurance
- Document control
- Customer service
- Time management
- Attention to detail
- Multitasking Abilities
Timeline
Records Coordinator
Northwest Medical Experts
09.2011 - 11.2024
Receptionist
Fred Hutch
03.2009 - 09.2011
No Degree - Biology
Washington State University
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