Amber Holley
Singer
Summary
Customer-focused professional with experience in retail banking, hospitality, and management. Skilled in financial transactions, official checks, cash handling, and customer account assistance, with over seven years of experience in fast-paced service environments. Proven ability to lead teams, maintain operational accuracy, and deliver high-quality customer service while upholding confidentiality and compliance standards.
Overview
8
8
years of professional experience
Work History
Bank Teller
First Federal Bank
Lake Charles
06.2025 - Current
- Accurately process daily customer transactions including deposits, withdrawals, transfers, and loan payments.
- Issue and verify official checks and cashier’s checks in accordance with bank policies.
- Balance cash drawer daily.
- Verify customer identification and ensure compliance with banking regulations and security procedures.
- Assist customers with account inquiries, basic problem resolution, and service requests.
- Maintain confidentiality of customer financial information at all times.
- Identify customer needs and refer appropriate products or services to bank representatives.
- Support branch operations by assisting with administrative and clerical duties.
- Handle large cash transactions while maintaining accuracy and attention to detail.
- Provide professional, friendly service to build customer trust and long-term relationships.
Receptionist & Sales Associate
Good Day Farm
Lake Charles
05.2024 - 01.2025
- Managed front-desk reception and customer transactions in a fast-paced environment.
- Operated cash register and drive-through, improving transaction efficiency.
- Increased sales through upselling and product recommendations.
- Assisted with inventory management and product displays.
Food Truck Manager
Family Business
07.2018 - 01.2025
- Efficiently manage customer orders and cash, enhancing transaction accuracy.
- Promoted sales through excellent customer service.
- Assist in cooking during peak times, maintaining service efficiency and food quality.
- Maintained cleanliness and organization within the food truck
- Food Truck | Mobile within Louisiana
Waitress & Store Manager
T’s place
Dequincy
07.2023 - 05.2024
- Manage daily operations, enhance service quality, and ensure customer satisfaction.
- Supervise store upkeep, maintain cleanliness, and improve operational efficiency.
- Train and mentor staff, fostering teamwork and productivity.
- Implement strategies to increase sales and improve customer experience.
- Conduct staff evaluations, provide feedback, and resolve customer issues promptly.
- Analyzed customer feedback to identify trends, enabling targeted improvements in menu offerings and service delivery.
- Waitress & Store Manager | Dequincy Louisiana
Waitress
Grannie Shack
Dequincy
01.2022 - 07.2023
- Provided excellent table service, enhancing customer satisfaction.
- Assisted kitchen staff, improving workflow efficiency.
- Ensured hygiene and food safety, maintaining high standards.
- Created a welcoming dining atmosphere, boosting repeat visits.
- Engaged positively with guests to foster a welcoming atmosphere, contributing to a vibrant dining environment.
- Waitress | Dequincy Louisiana
Waitress
The Lunchbox
Dequincy
05.2020 - 12.2021
- Delivered efficient table service and processed payments accurately.
- Supported kitchen staff with food prep and dishwashing duties.
- Maintained a clean and inviting dining area for guests.
- Resolved customer inquiries and complaints.
- Enhanced customer satisfaction through attentive service.
- Coordinated with kitchen staff to ensure timely food delivery, significantly reducing wait times for customers.
- Waitress | Dequincy Louisiana
Education
High school diploma -
Singer High School
Singer, Louisiana 08.2009 - 01/2023
Skills
- Cash Handling & Drawer Balancing
- Customer Account Assistance
- Official Checks & Financial Transactions
- Attention to Detail & Accuracy
- Confidentiality & Data Security
- Regulatory & Policy Compliance
- Customer Service & Relationship Building
- Time Management & Multitasking
- Problem Resolution
- Team Collaboration
Timeline
Bank Teller
First Federal Bank
06.2025 - Current
Receptionist & Sales Associate
Good Day Farm
05.2024 - 01.2025
Waitress & Store Manager
T’s place
07.2023 - 05.2024
Waitress
Grannie Shack
01.2022 - 07.2023
Waitress
The Lunchbox
05.2020 - 12.2021
Food Truck Manager
Family Business
07.2018 - 01.2025
High school diploma -
Singer High School
08.2009 - 01/2023