Amber Holliday
Jacksonville,FL
Summary
Multi-talented Professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Inpatient Discharge Planner
Mental Health Resource Center
06.2023 - Current
- Coordinated travel arrangements and contacted family with travel information.
- Communicated with referral providers about new referrals and verified receipt of necessary information prior to arrivals.
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Facilitated family meetings to discuss patient care plans.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Assessed risk factors of patients and made referrals for further services.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
Front End Supervisor
Home Depot
12.2022 - 05.2023
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Submitted reports to senior management to aid in business decision-making and planning.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Customer Service Associate
Winn Dixie
07.2021 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Collaborated with staff members to enhance customer service experience and exceed team goals.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
Office Administrative Assistant
SC Department of Probation, Parole &Pardon Service
09.2022 - 11.2022
- Liaised between parolees and probation officers and maintained effective lines of communication.
- Continually sought methods for improving daily operations, communications with parolees, recordkeeping, and data entry for increased efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Responded to inquiries from callers seeking information.
Cashier
Winn Dixie
05.2016 - 06.2021
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor Of Arts - Sociology
Morris College
Sumter, SC05.2023
High School Diploma -
Andrew Jackson High School
Jacksonville, FL05.2018
Skills
- Community Resources
- Treatment Plans
- Interdisciplinary Collaboration
- Patient support
- Crisis Intervention
- Excellent Communication
- Active Listening
- Continuous Improvement
- Originality and Creativity
- HIPAA Compliance
- Problem-solving abilities
- Microsoft Office Proficiency
Certification
CPI Certified
CPR Certified
Timeline
Inpatient Discharge Planner
Mental Health Resource Center
06.2023 - Current
Front End Supervisor
Home Depot
12.2022 - 05.2023
Office Administrative Assistant
SC Department of Probation, Parole &Pardon Service
09.2022 - 11.2022
Customer Service Associate
Winn Dixie
07.2021 - 12.2022
Cashier
Winn Dixie
05.2016 - 06.2021
Bachelor Of Arts - Sociology
Morris College
High School Diploma -
Andrew Jackson High School
CPI Certified
CPR Certified
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