Amber Holmes
Phoenix,USA
Summary
Verification professional equipped with robust background in data assessment and compliance verification. Recognized for keen eye in identifying inconsistencies and improving verification protocols. Committed to fostering teamwork and achieving consistent, reliable results while adapting to dynamic project requirements. Proficient in data analysis and problem-solving, valued for reliability and adaptability.
Overview
21
21
years of professional experience
Work History
Customer Servicer Agent
ASM Research
Fairfax, VA, Remote
07.2024 - 03.2026
- Verified student's and/or the parents of students personal identifying information for accuracy for a third party servicer for the Federal Student aid.
- Assisted with Financial servicers and Schools with their account recovery process within three programs for FSA/FAFSA.
- Researched and resolved customer service issues within the three programs for schools/school servicers.
- Maintained customer confidence and protected operations by adhering to confidentiality standards.
- Improved data accuracy by meticulously reviewing and updating records as necessary.
- Analyzed data discrepancies and implemented corrective actions to improve accuracy.
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
Childcare Assistant Teacher
Quality Interactive Montessori School
Cave Creek, AZ
04.2023 - 01.2024
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Implemented curriculum to enhance classes with learning-focused activities.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
Call Receiver
AAA Roadside Assistance
Marana, AZ, Remote
11.2019 - 01.2021
- Receiving calls for AAA Roadside Assistance Program.
- Greeting members, detecting services needed, confirming all information is correct and accurate to submit service calls to dispatch/technicians in charge of service calls.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Receptionist
JLM Strategic Talent Partners (SWVC/Kiewit)
Tucson, AZ
09.2019 - 03.2020
- Prior Authorization Confirmed for Federal Work Authorized for classified projects.
- Managed front desk operations, ensuring efficient guest check-in and appointment scheduling.
- Assisted in recruitment processes, including resume screening and candidate communication.
- Create badges for federally secured construction sites.
- Sorting and distributing paychecks.
After School Teacher
Arizona Youth Partnership
Marana, AZ
07.2016 - 05.2017
- Duties include creating and implementing an engaging, educating and safe curriculum for students that was provided from The Positive Action Group that based their curriculum on Thoughts, Actions, and Feelings about self-esteem.
- Creating different 'clubs' for every month that included an educational agenda, with children using creative, critical thinking and artistic/athletic skills.
Office Administrator
Corporate Technology Solutions, LLC
Tucson, AZ
05.2012 - 05.2013
- Created Excel documents for jobs, prepped and managed smaller installation jobs.
- Responded to telephone inquiries from clients and CTS and delivered information to inform and educate callers.
- Oversaw office inventory by restocking supplies and submitting purchase orders for office supplies and parts that were required for cabling needs.
- Set travel arrangements and gathered documents for management and executive staff meetings and trips.
- Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
Customer Service Representative
AFNI
Tucson, AZ
04.2011 - 04.2012
- Maintained revenue streams by exhausting every option before offering refunds.
- Reviewed customer data to assess current issues and determine potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Nanny
Self-Employed
Tucson, AZ
12.2009 - 07.2010
- Nanny for three children ages of 1, 5 and 14.
- Supervised daily activities and educational play for multiple children, fostering a safe environment.
- Implemented consistent routines to promote stability and structure in children's daily lives.
- Coordinated schedules, ensuring timely transportation and participation in extracurricular activities.
- Monitored nutritional needs, preparing balanced meals to promote healthy eating habits among children.
Customer Service Representative
Convergys Corporation
Tucson, AZ
02.2008 - 06.2008
- Uphold privacy and security requirements established by American Express regulatory agencies.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Addressed customer service inquiries quickly and accurately.
Medical Receptionist
Marana Health Center Inc
Tucson, AZ
04.2007 - 01.2008
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Preformed prior authorization patient's insurance before appointments.
- Observed strict HIPAA guidelines at all times according to company policy.
- Processed patient payments and scanned identification and insurance cards.
Child Care Provider
Discovery Learning Center
Tucson, AZ
05.2005 - 04.2007
- Developed and implemented engaging educational activities tailored to children's developmental stages.
- Fostered a safe and nurturing environment, ensuring adherence to health and safety regulations.
- Created individualized lesson plans that promoted cognitive, social, and emotional growth in children.
- Evaluated children's progress through observation, adjusting programs to enhance learning outcomes.
Food Service Cashier
Taco Bell
Tucson, AZ
03.2005 - 04.2005
- Managed cash register operations, maintaining accurate cash handling and balancing at end of shifts.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain cleanliness and organization in service areas.
Education
Some College - Early Childhood Education
Ashford University
San Diego, CASkills
- Excellent customer service
- FBI Certified Fingerprint clearance
- PIV Card For Federal Site Access
- 60 wpm typing speed
- Word/Excel/Oracle/TEAMS/Slack/Zoom/Google Docs/Salesforce
- Several Internal CRM/SAP Programs
- First Aid/Blood Born Pathogens/CPR Certified
- Curriculum development
- Cash handling
- Credit processing
- Customer concern resolution
- Clinical documentation accuracy
- Verifying data entry and verifying accuracy
- Identity/Document verification
- HIPAA compliance
- Electronic medical records
Work Preference
Location Preference
RemoteSalary Range
$40000/yr - $200000/yrTimeline
Customer Servicer Agent
ASM Research
07.2024 - 03.2026
Childcare Assistant Teacher
Quality Interactive Montessori School
04.2023 - 01.2024
Call Receiver
AAA Roadside Assistance
11.2019 - 01.2021
Receptionist
JLM Strategic Talent Partners (SWVC/Kiewit)
09.2019 - 03.2020
After School Teacher
Arizona Youth Partnership
07.2016 - 05.2017
Office Administrator
Corporate Technology Solutions, LLC
05.2012 - 05.2013
Customer Service Representative
AFNI
04.2011 - 04.2012
Nanny
Self-Employed
12.2009 - 07.2010
Customer Service Representative
Convergys Corporation
02.2008 - 06.2008
Medical Receptionist
Marana Health Center Inc
04.2007 - 01.2008
Child Care Provider
Discovery Learning Center
05.2005 - 04.2007
Food Service Cashier
Taco Bell
03.2005 - 04.2005
Some College - Early Childhood Education
Ashford University