Amber Horm
New Kensington,Pa
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Chat Customer Support Agent
Kelly Connect
Remote
Current
- Identify the needs and concerns of customers and proactively found solutions that met their requirements
- Worked with customers via chat to troubleshoot any technical issues or assisting with device set up
- Resolved customer complaints and issues in a timely and professional manner.
Customer Service Representative
Foundever/Sitel
Remote
07.2023 - 07.2024
- Enhanced Customer satisfaction by promptly addressing concerns and providing accurate information
- Streamlined call center processes for improved efficiency and reduced wait times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Focused on maintaining and enhancing the company’s relationship with its customers.
Housekeeper
Reliant Staffing
Oakmont, PA
03.2020 - 05.2023
- Enhanced resident satisfaction by ensuring thorough cleaning and timely room turnovers
- Maintained a spotless environment for residents through diligent daily housekeeping tasks
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Front Desk Receptionist
TownePlace Suites Marriot Hotel
Oakmont, PA
05.2018 - 03.2020
- Enhanced customer satisfaction by providing efficient and professional front desk services
- Streamlined office operations for improved productivity with effective organization and communication skills
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution
- Increased guest retention by maintaining a welcoming and organized reception area.
Bank Teller
PNC Bank
Oakmont
06.2016 - 05.2018
- Streamlined teller operations for better workflow by implementing time-management strategies
- Enhanced branch sales through cross-selling bank products and services to customers
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Education
High School Diploma -
Agora Cyber Charter School
King of Prussia, PA06.2013
Skills
- Customer Service
- Inbound and Outbound Calling
- Microsoft Office Suite
- Data Entry and Analysis
- Banking Procedures
- Claims Review
- Time Management
- Detail-Oriented
- Verbal and Written Communication
- Teamwork and Collaboration
- Complex Problem-Solving
Certification
- First Aid Certification
- CPR Certification
Timeline
Chat Customer Support Agent
Kelly Connect
Current
Customer Service Representative
Foundever/Sitel
07.2023 - 07.2024
Housekeeper
Reliant Staffing
03.2020 - 05.2023
Front Desk Receptionist
TownePlace Suites Marriot Hotel
05.2018 - 03.2020
Bank Teller
PNC Bank
06.2016 - 05.2018
High School Diploma -
Agora Cyber Charter School