Project Management Software
TAWIANA MILON
Rowland,NC
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Experienced in sales, tech support, and customer service. Hardworking professional with a natural ability to build rapport. Excellent communication skills and a talent for problem-solving. Adept at identifying customer needs, resolving conflicts, handling escalations, implementing retention techniques, and providing comprehensive insurance coverage. Strong interpersonal skills to connect with individuals on a personal level, demonstrating empathy and ensuring satisfaction while fostering loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Chat & Phone Tech Support/ Customer Service Agent
Foundever
03.2025 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Enhanced product usability by identifying and addressing customer needs through extensive research and analysis.
Poultry General Labor
Perdue Farms, Inc.
09.2024 - 11.2024
- Selecting and placing products in designated layers within the packaging container
- Adhering to established layer packing patterns, which may involve alternating product sizes or orientations for stability
- Understanding quantities and weights to ensure correct packing
Retention Specialist II
Everise, Inc.
01.2024 - 06.2024
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Evaluated current customer retention strategies and recommended improvements.
Property and Casualty Insurance Producer
Assurant, Inc
01.2023 - 12.2023
- Generate new sales opportunities and ensure profitable retention of existing clients
- Receiving 70 to 100 calls per day in a high-volume inbound call center environment via telephone or in writing
- Achieved sales goals through new business and cross-selling existing products
- Handled escalations and complex calls
Licensed Insurance Sales Producer
Allstate Insurance Company
01.2020 - 09.2022
- Handled escalations and complex calls
- Developing and executing comprehensive customer retention strategies, resulting in a significant reduction in churn rate
- Utilize a consultative approach to present the value of products and services to retain core products and customers, and sell products and services to existing customers
- Receive a high volume of incoming phone calls and respond to inquiries in a manner that meets high quality, productivity, and other performance standards
Debone Associate
Perdue Farms Inc.
06.2019 - 01.2020
- Used knives, cleavers, meat saws, handsaws, or other equipment to perform meat cutting and trimming
- Cut and trimmed poultry to prepare for packing
- Inspected blemishes, removed excess fat
Customer Service Representative Agent
TeleTech Holdings
11.2018 - 11.2019
- Answered calls in a consistent manner to avoid wait times
- Responded to customer requests for products, services, and company information
- Ensured customer satisfactory, built strong client relationships
Overnight Assistant Manager
Pilot Flying J Travel Center
01.2016 - 11.2018
- Proactively identified potential business risks during overnight hours, implementing preventative measures to mitigate loss and ensure smooth operations.
- Developed collaborative relationships with cross-functional departments to improve store performance and achieve company-wide objectives.
- Assisted in hiring processes by screening potential candidates'' applications, interviewing prospects, and providing recommendations for suitable hires.
- Managed cash handling procedures during the night shift to maintain accuracy in financial transactions and prevent fraud or theft incidents.
Education
Bachelor of Science - Business Administration
10-2025
In Progress
High School Diploma -
06.2007
Skills
- Property and Casualty Insurance License
- Overcoming objections using persuasive methods
- Self-motivation
- Initiative
- Call Center Systems
- Product Knowledge
- Customer Service
- Microsoft Office
Certification
- NC Personal Lines Insurance Producer License (P&C), State of NC DOI, 01/01/25, 19922626
- Brand and Marketing Research Strategy Certification, 06/01/23
- Inclusive Leadership Training Certification, 06/01/23
- Certified Caregiver, MyCNAjobs.com, 11/01/22
- SC Notary Public, The Secretary of State Commissions, 10/01/22, 10/01/32
Accomplishments
Customer Service Award in 2020
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offPersonal development programsPaid sick leave401k matchHealthcare benefitsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Windows Operating Software
Microsoft Software
Hardware and Networking
Data Analysis
Information Security
Languages
English
Native or Bilingual
Interests
Engineering
Writing
Reading
Cooking
Timeline
Chat & Phone Tech Support/ Customer Service Agent - Foundever
03.2025 - Current
Poultry General Labor - Perdue Farms, Inc.
09.2024 - 11.2024
Retention Specialist II - Everise, Inc.
01.2024 - 06.2024
Property and Casualty Insurance Producer - Assurant, Inc
01.2023 - 12.2023
Licensed Insurance Sales Producer - Allstate Insurance Company
01.2020 - 09.2022
Debone Associate - Perdue Farms Inc.
06.2019 - 01.2020
Customer Service Representative Agent - TeleTech Holdings
11.2018 - 11.2019
Overnight Assistant Manager - Pilot Flying J Travel Center
01.2016 - 11.2018
West Covina High School - High School Diploma,
University of Phoenix - Bachelor of Science, Business Administration
Similar Profiles
Asia JohnsonAsia Johnson
Patient Billing Representative at FoundeverPatient Billing Representative at Foundever
CEDRIC LAUPENCEDRIC LAUPEN
Conseiller clientèle at FOUNDEVERConseiller clientèle at FOUNDEVER
NANDANA SHYAM RATHAN NAIRNANDANA SHYAM RATHAN NAIR
Customer Service Representative at FoundeverCustomer Service Representative at Foundever