Project Management Software
TAWIANA MILON
Rowland,NC
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Experienced in sales, tech support, and customer service. Hardworking professional with a natural ability to build rapport. Excellent communication skills and a talent for problem-solving. Adept at identifying customer needs, resolving conflicts, handling escalations, implementing retention techniques, and providing comprehensive insurance coverage. Strong interpersonal skills to connect with individuals on a personal level, demonstrating empathy and ensuring satisfaction while fostering loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Chat & Phone Tech Support/ Customer Service Agent
Foundever
03.2025 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Enhanced product usability by identifying and addressing customer needs through extensive research and analysis.
Poultry General Labor
Perdue Farms, Inc.
09.2024 - 11.2024
- Selecting and placing products in designated layers within the packaging container
- Adhering to established layer packing patterns, which may involve alternating product sizes or orientations for stability
- Understanding quantities and weights to ensure correct packing
Retention Specialist II
Everise, Inc.
01.2024 - 06.2024
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Evaluated current customer retention strategies and recommended improvements.
Property and Casualty Insurance Producer
Assurant, Inc
01.2023 - 12.2023
- Generate new sales opportunities and ensure profitable retention of existing clients
- Receiving 70 to 100 calls per day in a high-volume inbound call center environment via telephone or in writing
- Achieved sales goals through new business and cross-selling existing products
- Handled escalations and complex calls
Licensed Insurance Sales Producer
Allstate Insurance Company
01.2020 - 09.2022
- Handled escalations and complex calls
- Developing and executing comprehensive customer retention strategies, resulting in a significant reduction in churn rate
- Utilize a consultative approach to present the value of products and services to retain core products and customers, and sell products and services to existing customers
- Receive a high volume of incoming phone calls and respond to inquiries in a manner that meets high quality, productivity, and other performance standards
Debone Associate
Perdue Farms Inc.
06.2019 - 01.2020
- Used knives, cleavers, meat saws, handsaws, or other equipment to perform meat cutting and trimming
- Cut and trimmed poultry to prepare for packing
- Inspected blemishes, removed excess fat
Customer Service Representative Agent
TeleTech Holdings
11.2018 - 11.2019
- Answered calls in a consistent manner to avoid wait times
- Responded to customer requests for products, services, and company information
- Ensured customer satisfactory, built strong client relationships
Overnight Assistant Manager
Pilot Flying J Travel Center
01.2016 - 11.2018
- Proactively identified potential business risks during overnight hours, implementing preventative measures to mitigate loss and ensure smooth operations.
- Developed collaborative relationships with cross-functional departments to improve store performance and achieve company-wide objectives.
- Assisted in hiring processes by screening potential candidates'' applications, interviewing prospects, and providing recommendations for suitable hires.
- Managed cash handling procedures during the night shift to maintain accuracy in financial transactions and prevent fraud or theft incidents.
Education
Bachelor of Science - Business Administration
10-2025
In Progress
High School Diploma -
06.2007
Skills
- Property and Casualty Insurance License
- Overcoming objections using persuasive methods
- Self-motivation
- Initiative
- Call Center Systems
- Product Knowledge
- Customer Service
- Microsoft Office
Certification
- NC Personal Lines Insurance Producer License (P&C), State of NC DOI, 01/01/25, 19922626
- Brand and Marketing Research Strategy Certification, 06/01/23
- Inclusive Leadership Training Certification, 06/01/23
- Certified Caregiver, MyCNAjobs.com, 11/01/22
- SC Notary Public, The Secretary of State Commissions, 10/01/22, 10/01/32
Accomplishments
Customer Service Award in 2020
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offPersonal development programsPaid sick leave401k matchHealthcare benefitsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Windows Operating Software
Microsoft Software
Hardware and Networking
Data Analysis
Information Security
Languages
English
Native or Bilingual
Interests
Engineering
Writing
Reading
Cooking
Timeline
Chat & Phone Tech Support/ Customer Service Agent - Foundever
03.2025 - Current
Poultry General Labor - Perdue Farms, Inc.
09.2024 - 11.2024
Retention Specialist II - Everise, Inc.
01.2024 - 06.2024
Property and Casualty Insurance Producer - Assurant, Inc
01.2023 - 12.2023
Licensed Insurance Sales Producer - Allstate Insurance Company
01.2020 - 09.2022
Debone Associate - Perdue Farms Inc.
06.2019 - 01.2020
Customer Service Representative Agent - TeleTech Holdings
11.2018 - 11.2019
Overnight Assistant Manager - Pilot Flying J Travel Center
01.2016 - 11.2018
West Covina High School - High School Diploma,
University of Phoenix - Bachelor of Science, Business Administration
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