Dasheika Talley
Covington,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Chat Customer Support Agent
V Shred
2022.04 - 2024.03
- Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- Provided personalized assistance for customers, resulting in a higher overall satisfaction rate.
- Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
- Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
Call Center Representative
Anthem
2019.03 - 2024.03
- Handle a large volume of inbound and outbound calls in a timely manner.
- Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary.
- Identify customer needs, research issues, resolve complaints, and provide solutions.
- Keep records of all conversations in our call center database in a comprehensible way.
- Research every issue and provide solutions to them.
Data Entry Clerk
Loya Insurance
2015.04 - 2019.01
- Maintains database by entering new and updated customer and account information.
- Processes customer and account source documents by reviewing data for deficiencies.
- Maintains customer confidence and protects operations by keeping information confidential.
- Determine whether the insurance policy covers the loss claimed.
- Contact claimants' doctors or employers to get additional information on questionable claims.
Education
High School Diploma -
Faith Academy
Conyers, GA05.2010
Skills
- CRM Software
- Data Entry
- Complaint resolution
- Telephone Etiquette
Timeline
Chat Customer Support Agent
V Shred
2022.04 - 2024.03
Call Center Representative
Anthem
2019.03 - 2024.03
Data Entry Clerk
Loya Insurance
2015.04 - 2019.01
High School Diploma -
Faith Academy
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