Amber Horve
Clinton,IL
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
General Manager
Monical's Pizza of Clinton
121 Sunrise Court
07.2024 - Current
- Directed daily operations, ensuring optimal workflow and resource allocation for maximum efficiency.
- Implemented training programs to enhance staff performance and customer service skills.
- Established strategic marketing initiatives to increase brand awareness and customer engagement.
- Managed inventory control processes, ensuring product availability while minimizing waste.
- Oversaw scheduling to optimize labor costs while maintaining adequate service levels.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Server/Kitchen Staff Member
Monical's Pizza of Clinton
Clinton, IL
04.2011 - 07.2024
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu items and service protocols.
- Processed orders accurately using point-of-sale system for efficient transactions.
- Managed multiple tables simultaneously while ensuring high-quality service standards.
- Adapted to fast-paced environment, maintaining composure during peak hours of service.
Wire Transfer Specialist
Heartland Bank and Trust
Clinton, IL
2020 - 2024
- Processed wire transfer requests with high accuracy and attention to detail.
- Ensured compliance with regulatory requirements for financial transactions.
- Coordinated communication between clients and internal teams to resolve transfer inquiries.
- Utilized banking software to track and manage wire transfer transactions effectively.
- Provided training support to new team members on wire transfer protocols and procedures.
- Reduced errors in wire transfer transactions by conducting thorough reviews and maintaining attention to detail.
Bookkeeper
State Bank of Lincoln
Clinton, IL
2018 - 2020
- Processed accounts payable and receivable transactions efficiently.
- Reconciled bank statements to ensure accuracy and compliance.
- Assisted in preparing monthly financial reports for management review.
- Implemented improved filing systems for enhanced document retrieval.
- Collaborated with team members to streamline bookkeeping processes.
- Worked with customers to resolve any online banking issues that may have had, including unlocking or resetting online banking accounts
Bank Teller
State Bank of Lincoln
Clinton, IL
05.2014 - 2018
- Processed customer transactions efficiently and accurately, ensuring compliance with banking policies.
- Assisted customers with account inquiries, providing exceptional service to enhance satisfaction.
- Maintained accurate cash drawers, balancing daily transactions and minimizing discrepancies.
- Collaborated with team members to streamline operational workflows and improve service delivery.
- Resolved customer issues promptly, employing problem-solving skills to enhance client trust and retention.
- Implemented security protocols during cash handling, safeguarding assets against potential risks.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Education
Clinton High School
Clinton, IL05-2013
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Staff training
Certification
Allergen Certificate
Food Handler Certificate
Certified Management Certificate
Bassett Certificate
Timeline
General Manager
Monical's Pizza of Clinton
07.2024 - Current
Bank Teller
State Bank of Lincoln
05.2014 - 2018
Server/Kitchen Staff Member
Monical's Pizza of Clinton
04.2011 - 07.2024
Wire Transfer Specialist
Heartland Bank and Trust
2020 - 2024
Bookkeeper
State Bank of Lincoln
2018 - 2020
Clinton High School