Amber House
421 Prospect Street Cadillac,MI
Summary
Results-driven Assistant General Manager known for high productivity and efficient task completion. Specialize in operational management, team leadership, and strategic planning. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and positive workplace environment.
I have worked for the Holiday Inn Express & Suites in Cadillac Michigan Since June of 2018 , I onboarded as a team member on the Night Audit Shift originally , I quickly became the Front Desk Manager in 2019. I have worked my way up to Assistant General Manager in a position that i still currently hold . I am currently looking forward to my next position as General Manager .
I have previously worked for Holiday Inn Express in Acme Michigan as well, and have been with ihg since 2001.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Holiday Inn Express Hotel & Suites
Cadillac, MI
06.2018 - Current
- Enhanced team engagement and performance with daily updates and informational meetings.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Led staff training sessions to improve service quality and operational skills.
- Ensured compliance with health and safety regulations to maintain a safe working environment.
- Delegated work to staff, setting priorities and goals.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Prepared weekly schedules for staff members based on their availability.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Implemented marketing strategies to increase brand awareness and revenue.
- Identified opportunities for cost savings and operational efficiency improvements.
- Monitored competitor activity and market trends to stay competitive.
- Managed team schedules, delegations, and performance evaluations to optimize productivity.
Education
High School Diploma -
East Jordan High School
East Jordan, MI06-1988
Skills
- Team leadership expertise
- Team leadership strength
- Business operations background
- Training and development background
- Training and development skill
- Staff management
- Budget control
- Promotions implementation
- Vendor relationship management
- Operations management
- Workflow coordination
- Employee relations
- Employee scheduling
Timeline
Assistant General Manager
Holiday Inn Express Hotel & Suites
06.2018 - Current
High School Diploma -
East Jordan High School
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