Amber Hurd
Summary
Dedicated retail professional with a strong background in providing exceptional customer experiences and driving sales. Passionate about contributing to the growth of a business by fostering client relationships, maintaining high standards, and creating a welcoming and personalized shopping environment. Proven ability to collaborate effectively with team members and adapt to the needs of a dynamic retail environment.
Overview
13
13
years of professional experience
Work History
Optometric Technician
Henry Ford OptimEyes
01.2024 - 09.2024
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Operated and maintained lensometers, refraction units, auto-refractors for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Sales Associate
Neiman Marcus
08.2019 - 01.2020
- Managed and nurtured client portfolio to drive sales growth
- Demonstrated in-depth knowledge of products and luxury brands
- Processed transactions using point-of-sale system
- Organized stockroom shelves according to size, color or style
Sales Associate
Bergdorf Goodman
09.2017 - 07.2019
- Developed and maintained robust client database, leading to increased sales
- Collaborated with buyers on inventory management
- Participated in regular brand and product clinics to stay informed
- Worked closely with vendors to enhance client experience
Sales Associate/Key Holder
Versace
11.2015 - 07.2017
- Consistently exceeded sales targets, showcasing a strategic sales approach
- Conducted outreach to VIP clients and built lasting relationships
- Managed various back-office responsibilities, including inventory control and merchandise handling
Assistant Manager
Nordstrom
05.2014 - 10.2015
- Handled customer inquiries and resolved product and service-related issues
- Scheduled department meetings to foster team collaboration
- Provided guidance and support to staff members on daily tasks, projects, and objectives
- Conducted regular performance reviews for employees to identify areas of improvement
- Coordinated with other departments to ensure smooth flow of operations
Sales Associate
Nordstrom
03.2012 - 05.2014
- Consistently surpassed sales goals, averaging $40,000 per month
- Actively managed and contributed to department's Instagram page
- Delivered exceptional customer service
- Assist customers in selecting sunglasses tailored to their style preferences and eye protection needs
Sales Associate
The Walking Company
06.2011 - 02.2012
- Provided exceptional Customer Service by greeting and Listening to Customers and displaying exceptional knowledge of products
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
Education
Associate of Science -
Oakland Community College
06-2026
Skills
- Result and detail oriented
- Excellent customer service and communication skills
- Versatile team player with ability to work independently
- Strong prioritization skills, adaptable to changing deadlines
- Willingness and ability to learn new things easily
- Goal-oriented with expertise in cash handling and management
- Proficiency in Microsoft Office, Adobe Photoshop, and Adobe Illustrator
- Luxury product knowledge
- Time management
- Relationship building
- POS system operations
Timeline
Optometric Technician
Henry Ford OptimEyes
01.2024 - 09.2024
Sales Associate
Neiman Marcus
08.2019 - 01.2020
Sales Associate
Bergdorf Goodman
09.2017 - 07.2019
Sales Associate/Key Holder
Versace
11.2015 - 07.2017
Assistant Manager
Nordstrom
05.2014 - 10.2015
Sales Associate
Nordstrom
03.2012 - 05.2014
Sales Associate
The Walking Company
06.2011 - 02.2012
Associate of Science -
Oakland Community College
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