Amber Hurd
Oak Park
Summary
Dedicated retail professional with a strong background in providing exceptional customer experiences and driving sales. Passionate about contributing to the growth of a business by fostering client relationships, maintaining high standards, and creating a welcoming and personalized shopping environment. Proven ability to collaborate effectively with team members and adapt to the needs of a dynamic retail environment.
Overview
15
15
years of professional experience
Work History
Optometric Technician
LensCrafters
01.2025 - Current
- Assisted in patient eye exams by performing preliminary tests and gathering medical history
- Provided exceptional customer service, addressing inquiries and resolving concerns effectively
- Managed inventory of optical supplies, ensuring availability and organization for efficient operations
- Educated patients on contact lens care and proper eyewear usage to enhance satisfaction
Optometric Technician
Costco Optical
01.2024 - 09.2024
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Operated and maintained lensometers, refraction units, auto-refractors for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Sales Associate
Neiman Marcus
07.2019 - 12.2019
- Managed and nurtured client portfolio to drive sales growth
- Demonstrated in-depth knowledge of products and luxury brands
- Processed transactions using point-of-sale system
- Organized stockroom shelves according to size, color or style
Sales Associate
Bergdorf Goodman
08.2017 - 06.2019
- Developed and maintained robust client database, leading to increased sales
- Collaborated with buyers on inventory management
- Participated in regular brand and product clinics to stay informed
- Worked closely with vendors to enhance client experience
Sales Associate/Key Holder
Versace
10.2015 - 06.2017
- Consistently exceeded sales targets, showcasing a strategic sales approach
- Conducted outreach to VIP clients and built lasting relationships
- Managed various back-office responsibilities, including inventory control and merchandise handling
Assistant Manager
Nordstrom
04.2014 - 09.2015
- Handled customer inquiries and resolved product and service-related issues
- Scheduled department meetings to foster team collaboration
- Provided guidance and support to staff members on daily tasks, projects, and objectives
- Conducted regular performance reviews for employees to identify areas of improvement
- Coordinated with other departments to ensure smooth flow of operations
Sales Associate
Nordstrom
02.2012 - 04.2014
- Consistently surpassed sales goals, averaging $40,000 per month
- Actively managed and contributed to department's Instagram page
- Delivered exceptional customer service
- Assist customers in selecting sunglasses tailored to their style preferences and eye protection needs
Sales Associate
The Walking Company
05.2011 - 01.2012
- Provided exceptional Customer Service by greeting and Listening to Customers and displaying exceptional knowledge of products
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
Education
Associate of Arts -
Oakland Community College
05-2026
Skills
- Result and detail oriented
- Relationship building
- Time management
- Luxury product knowledge
- Goal-oriented with expertise in cash handling and management
- Willingness and ability to learn new things easily
- Strong prioritization skills, adaptable to changing deadlines
- Versatile team player with ability to work independently
- Excellent customer service and communication skills
- Result and detail oriented
Timeline
Optometric Technician
LensCrafters
01.2025 - Current
Optometric Technician
Costco Optical
01.2024 - 09.2024
Sales Associate
Neiman Marcus
07.2019 - 12.2019
Sales Associate
Bergdorf Goodman
08.2017 - 06.2019
Sales Associate/Key Holder
Versace
10.2015 - 06.2017
Assistant Manager
Nordstrom
04.2014 - 09.2015
Sales Associate
Nordstrom
02.2012 - 04.2014
Sales Associate
The Walking Company
05.2011 - 01.2012
Associate of Arts -
Oakland Community College