Amber Hutcheson
Palmyra,TN
Summary
Experienced and results-oriented professional with 17 years in customer service, including 9 months as a Teller at Fortera Credit Union and nearly 9 years as a Salesperson/Inventory Manager. Recognized for consistently exceeding performance metrics, strengthening customer relationships, and mentoring teammates. Adept at managing operations, delivering exceptional service, and contributing to organizational success. Eager to bring expertise in relationship management, customer engagement, and operational excellence to a Relationship Manager role.
Overview
10
10
years of professional experience
Work History
Teller
Fortera Credit Union
03.2024 - Current
- Strengthened member relationships by addressing concerns promptly and dedicating time to understand individual needs.
- Consistently exceeded scorecard metrics, achieving three categories at 120% and the remaining four above 100%.
- Proactively contributed to the branch's overall performance with quality referrals even after meeting personal goals.
- Stepped up to support branch operations, including ordering and CIP processes.
- Fostered a collaborative work environment by mentoring teammates and assisting them in achieving their goals.
- Recognized as a top performer for July due to exceptional performance and dedication.
Salesperson/Inventory Manager
Chuckin' Clouds Vape Shop
11.2014 - 07.2023
- Delivered excellent customer service by addressing client needs and recommending appropriate products.
- Managed inventory operations, ensuring accurate tracking, timely restocking, and maintaining optimal stock levels.
- Assisted in training and mentoring new employees to ensure team success and high performance.
- Resolved customer issues effectively, contributing to increased customer retention and satisfaction.
- Played a key role in growing the business by implementing efficient processes and fostering a loyal customer base.
Education
HIGH SCHOOL DIPLOMA -
Montgomery County High School
Skills
Customer Relationship Management
Financial Product Knowledge
Cross-Selling and Upselling
Team Mentorship and Collaboration
Operational Support (Ordering, CIP)
Goal-Oriented Performance
Problem-Solving and Conflict Resolution
Effective Communication
Timeline
Teller
Fortera Credit Union
03.2024 - Current
Salesperson/Inventory Manager
Chuckin' Clouds Vape Shop
11.2014 - 07.2023
HIGH SCHOOL DIPLOMA -
Montgomery County High School
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