Jacob Hughes
Edna,TX
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Skilled professional brings strong people skills to customer interactions. Honest, hardworking demeanor paired with always-accurate money-counting. Expertly meets new challenges with attention to detail and team spirit. Well-honed banking knowledge.
Goal-focused Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and productivity as well as achieving branch goals.
Overview
3
3
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Teller
Prosperity Bank
Edna, TX
09.2025 - Current
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and banking services.
- Maintained cash drawer accuracy during daily operations.
- Educated customers on bank products and services available.
- Collaborated with team members to enhance service delivery.
- Handled customer complaints professionally and resolved issues promptly.
- Conducted routine audits to ensure compliance with policies.
- Supported promotional campaigns for new banking products actively.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
- Verified customers' identification to ensure compliance with laws and regulations.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Explained account information to customers in detail as needed.
- Delivered exceptional service to customers in person or over telephone.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Followed up on requests from customers in a timely manner.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Explained the features of various banking products available to customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Trained employees on cash drawer operation.
- Assisted customers in opening new accounts and completing required paperwork.
- Directed specific questions to appropriate branch personnel.
- Cross-sold additional bank products when applicable to meet customer needs.
- Processed wire transfers for customers both domestically and internationally.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Reported any operational issues or system problems that occurred during shift promptly.
- Maintained accurate records of all transactions and customer interactions.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Identified transaction errors when debits and credits did not balance.
- Resolved problems or discrepancies concerning customers' accounts.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Prepared official checks for customer and internal bank needs.
- Verified amounts and integrity of every check or funds transfer.
- Transmitted orders to supply cash to meet daily needs.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Liaised between bank branches regarding best practices and operations.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
Retail Sales Associate
Loves Travel Stop
Edna, TX
05.2022 - Current
- Assisted customers with product selection and inquiries.
- Maintained clean and organized sales floor displays.
- Processed transactions accurately at the cash register.
- Collaborated with team members to ensure efficient store operations.
- Participated in training sessions to learn product knowledge and sales techniques.
- Engaged customers with friendly service to enhance shopping experience.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Demonstrated knowledge of store products and services.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Provided product information and answered customer questions.
- Organized displays to attract customers and promote sales.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Created price tags and merchandise signs for new items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Operated point-of-sale systems accurately to process payments from customers.
- Assessed customer product needs and interests in order to best recommend suitable items.
Education
Edna Highschool
Edna, TXSkills
- Cash handling
- Transaction processing
- Customer account management
- Fraud detection
- Banking product knowledge
- Compliance adherence
- Customer relationship management
- Sales strategies
- Retail operations management
- Inventory control
- Problem solving
- Team collaboration
- Effective communication
- Conflict resolution
- Attention to detail
- Goal-oriented focus
- Savvy relationship-builder
- Math aptitude
- Positive
- Consumer banking specialist
- Conflict resolution techniques
- International finance
- Cash handling expertise
- Patience and empathy
- Cheerful
- Accounting systems and software
- Inventory management background
- Transaction processing accuracy
- Banking
- Relationship building and management
- New teller training
- Stress tolerance
- Reliable
- Compliance, banking laws, and regulations
- Financial software
- Hospitality and accommodation
- Sales and Cross-selling
- Safe and vault operation
Certification
- Driver’s License
Timeline
Teller
Prosperity Bank
09.2025 - Current
Retail Sales Associate
Loves Travel Stop
05.2022 - Current
Edna Highschool