AMBER IRWIN
Twin Falls,ID
Summary
Dependable, organized, responsible and detail oriented. 10 years of experience with customer service and handling confidential materials. Proficient in understanding computer programs such as MS Office, MS Excel, Epic and Google Docs. Dedicated to my job and a quick learner.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
HUB International
04.2024 - 12.2024
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Extensive experience with Epic software.
- Ensured maintenance and organization of departmental common areas.
- Managed inventory of office essentials.
- Scheduled carrier meetings
Assistant Varsity Volleyball Coach
Canyon Ridge High School
06.2020 - 11.2023
- Organized, managed and supervised athletic activities, practice sessions and tournaments, as well as fund raising
- I assist the head coach in taking stats, uploading videos and player paperwork
- Motivate and teach the athletes to fully develop their skills
- Oversee their grades and tutor when needed
- Strong knowledge of the rules and regulations from the IHSAA
- Trained in preventing injuries and assisting in concussion protocol, CPR and first aid
Online Coordinator/ ISAT Coordinator/Front Office Secretary
Twin Falls School District
09.2018 - 11.2023
- My daily job duties include, managing a classroom, helping students with school technology, making sure students stay on task, daily attendance and grade reports, and monitoring computer usage
- As the ISAT Coordinator I create the entire testing schedule for Canyon Ridge High School, I manage test proctors and perform daily reports, set up labs and classrooms for testing sites and stay up to date with all testing protocols
- As the front office secretary, I assist in helping students, parents and visitors navigate our school and policies, I set up meetings for school district admin and parents
- I manage student clerks and perform daily tasks to help keep our front office running as smoothly as possible
Cross Utilize Agent
SkyWest Airlines
10.2015 - 07.2018
- Responsibilities include, opening up the counter for SkyWest Airlines at TWF airport, greeting passengers, taking their baggage, giving them their documents, checking documents, taking money, fixing any itinerary mistakes, rerouting when needed, parking planes, unloading passengers, loading passengers, working the terminal gate, loading and unloading the cargo bin of the airplane, handling confidential materials, cleaning the airplane, de-icing and antiicing the aircraft
Education
Technical Trainings - administrative clerical training, handling confidential paperwork, secretariat training
The Twin Falls School District
Twin Falls, IDHigh School Diploma -
Buhl High School
Buhl, ID05.2008
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Customer and client relations
- Computer proficiency
- Professional communication
- Scheduling and calendar management
- Dedicated team player
References
- Daequon Montreal, Assistant Athletic Director, College of Southern Idaho, Twin Falls, ID, (208) 595-8950
- Roger Keller, Former Principal, Magic Valley High School, Twin Falls, ID, (208) 320-8869
- Tiffany Jordan, Administrative Secretary, Twin Falls High School, Twin Falls, ID, (208) 404-6981
Certification
Casualty Insurance License
Scheduled Property Insurance License. 1/28/2024
Timeline
Administrative Assistant
HUB International
04.2024 - 12.2024
Assistant Varsity Volleyball Coach
Canyon Ridge High School
06.2020 - 11.2023
Online Coordinator/ ISAT Coordinator/Front Office Secretary
Twin Falls School District
09.2018 - 11.2023
Cross Utilize Agent
SkyWest Airlines
10.2015 - 07.2018
High School Diploma -
Buhl High School
Technical Trainings - administrative clerical training, handling confidential paperwork, secretariat training
The Twin Falls School District