Amber Jefferson
Humble,TX
Summary
Systematic Lead Customer Service Representative committed to simultaneously handling customer needs. Known for being highly driven to strive for success and excellence, Outgoing and resourceful, with superior work ethic. Thorough and skilled researcher possessing high-level communication skills and analytical problem-solving abilities. Thrives on tough challenges and noted for thinking strategically and working collaboratively to achieve business objectives.
Overview
8
8
years of professional experience
Work History
Lead Customer Service Representative
Avis Budget Group
08.2021 - Current
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Answered multi-line calls in a professional manner, and directed phone calls, taking detailed messages when necessary.
- Engaged clients in person and over phone to answer questions and address complaints.
- Utilized consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained organized files, copying, faxing , filed documents, prepared correspondence, created reports, and stock supplies.
- Operated physical and computer-based filing systems, and confidentiality of sensitive data to protect customer and business information.
- Obtained and processed insurance claims and verified invoices to secure accuracy of billing information.
- Verified and Monitored customer accounts to identify and rectify billing issues, outstanding invoices and performed collections duties.
Customer Service Sales Agent
Enterprise Rent-A-Car
06.2018 - 03.2020
- Maintained up-to-date knowledge of company sales targets, payment policies and security standards.
- Negotiated prices, terms of sales and service agreements.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Appointed correct products based on customer needs, product specifications and applicable regulations to increase sales productivity and volume.
Guest Service Representative
Toyota Center
08.2017 - 08.2018
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Greeted customers upon arrival and answered questions to build rapport and retention.
- Sustained neat and orderly front desk and lobby area to company standards.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Restaurant Waitress
Cafe Rian Cajun Cafe
10.2015 - 06.2017
- Contributed to dining room clerical duties such as menu preparation, tableware package arrangement, and refilling condiment bottles.
- Managed reservations and to-go orders by in-person contact and phone.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, balanced cash receipts and maintained accurate cash drawer.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor of Management - Business Administration And Management
Texas Southern University
Houston, TX12.2022
High School Diploma -
Summer Creek High School
Houston, TX08.2017
Skills
- Multi-Screen
- Diplomatic
- Computer Software
- Data Entry & Analysis
- Effective Cross Functional Communicator
- Documentation & Recordkeeping
- Multi-Line Phone System
- RMS System
Timeline
Lead Customer Service Representative
Avis Budget Group
08.2021 - Current
Customer Service Sales Agent
Enterprise Rent-A-Car
06.2018 - 03.2020
Guest Service Representative
Toyota Center
08.2017 - 08.2018
Restaurant Waitress
Cafe Rian Cajun Cafe
10.2015 - 06.2017
Bachelor of Management - Business Administration And Management
Texas Southern University
High School Diploma -
Summer Creek High School