Amber Jefferson
Humble,TX
Summary
Dynamic Customer Service Professional with 8 Year's of experience, known for being highly driven to strive for success and excellence, Outgoing and resourceful, with superior work ethic. Adept at addressing sensitive issues and maintaining the strictest of confidentiality. Utilize high-level communication skills, leadership abilities, thrives on tough challenges and noted for thinking strategically and working collaboratively to achieve business objectives.
Overview
8
8
years of professional experience
Work History
Lead Customer Service Representative
Avis Budget Group
08.2021 - Current
- Trained and mentored new team members to fulfill various roles.
- Answered multi-line calls in a professional manner, and directed phone calls, taking detailed messages when necessary.
- Worked to alleviate executive overload by handling all customer interactions for company including walk-ins, email, phone, and fax interactions.
- Utilized consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained organized files, copying, faxing , filed documents, prepared correspondence, created reports, and stock supplies.
- Operated physical and computer-based filing systems, and confidentiality of sensitive data to protect customer and business information.
- Systematized top priority accounts such as Raytheon, Atlantic Aviation, Deloitte and more.
- Constructed claims reports of vehicle damage, theft, accidents, unusual occurrences, processed insurance claims and verified invoices to secure accuracy of billing information.
- Acquired data such as customer contracts, insurance ID, insurance provider, photos of damage and police reports to properly file claims.
- Verified and Monitored customer accounts to identify and rectify billing issues, outstanding invoices and performed collections duties.
Customer Service Sales Agent
Enterprise Rent-A-Car
06.2018 - 03.2020
- Maintained up-to-date knowledge of company sales targets, payment policies and security standards.
- Negotiated prices, terms of sales and service agreements.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Appointed correct products based on customer needs, product specifications and applicable regulations to increase sales productivity and volume.
Guest Service Representative
Toyota Center
08.2017 - 08.2018
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Greeted customers upon arrival and answered questions to build rapport and retention.
- Sustained neat and orderly front desk and lobby area to company standards.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Restaurant Waitress
Cafe Rian Cajun Cafe
10.2015 - 06.2017
- Contributed to dining room clerical duties such as menu preparation, tableware package arrangement, and refilling condiment bottles.
- Managed reservations and to-go orders by in-person contact and phone.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, balanced cash receipts and maintained accurate cash drawer.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor of Management - Business Administration And Management
Texas Southern University
Houston, TX12.2022
High School Diploma -
Summer Creek High School
Houston, TX08.2017
Skills
- Multi-Screen
- Administrative Support
- Computer Software
- Data Entry & Analysis
- Effective Cross Functional Communicator
- RMS Systems
- Multi-line phone proficiency
- AS400 System
- 45 WPM Typing Speed
- Documentation and Recordkeeping
- Calender Management
- Correspondence
Timeline
Lead Customer Service Representative
Avis Budget Group
08.2021 - Current
Customer Service Sales Agent
Enterprise Rent-A-Car
06.2018 - 03.2020
Guest Service Representative
Toyota Center
08.2017 - 08.2018
Restaurant Waitress
Cafe Rian Cajun Cafe
10.2015 - 06.2017
Bachelor of Management - Business Administration And Management
Texas Southern University
High School Diploma -
Summer Creek High School