AMBER JENKINS
DOUGLASVILLE ,GA
Summary
Motivated HR Manager with background overseeing HR policies and procedures while supervising department staff. Expert at directing wide-ranging human resources responsibilities by tackling, prioritizing and delegating tasks to staff. Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
15
15
years of professional experience
Work History
Digital Marketing Specialist
Worldwide Electric Corp
05.2023 - 08.2024
- Optimized email marketing campaigns to maximize open rates, click-through rates, and conversions.
- Implemented new strategies to improve click-through rates and conversion.
- Evaluated market trends to stay current on consumer and competitor changes.
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
Assistant Manager II
Hertz Corporation
02.2021 - 07.2024
- Assisted established management staff with operational oversight, business development and process.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
HR & Operations Manager
HD Supply
03.2020 - 04.2022
- Reduced time-to-hire with targeted recruitment efforts, streamlined interview processes, and improved candidate sourcing methods.
- Supported organizational growth through strategic workforce planning, identifying staffing needs and skill gaps to facilitate hiring decisions.
- Provided guidance during organizational restructuring efforts aimed at increasing resource allocation efficiency without compromising service quality or personnel morale.
- Served as a liaison between management and employees during company-wide initiatives, ensuring clear communication of expectations and objectives.
Supervisor/ Scheduler
TLC Family Care
01.2017 - 03.2021
- Created efficient work schedules for employees of 60 to maintain deadlines to keep shifts properly staffed
- Applied strong leadership problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Monitored employee performance while provided coaching with constructive guidance to address areas of concern
District Manager
SUBWAY®Restaurants
01.2018 - 05.2019
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
- Increased district sales by implementing effective marketing strategies.Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
Bail Bonds Agent/ Bounty Hunter
2nd Chance Bail Bonds
06.2014 - 10.2016
- Complete bonding paperwork with over 100 defendants
- Resolved conflicts with negotiated mutually beneficial agreements between parties
- Track down defendants with Fail to Appear in Court
FOH Manager
APPLEBEE'S
06.2009 - 09.2013
- Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits
- Took appropriate action to ensure food quality and service standards were consistently met
- Assigned tasks and oversaw direction of 18 employees to ensure compliance with food safety procedures
- Ensured proper cleanliness was maintained in all areas in restaurant
Education
Bachelor of Science - Business Management
West Georgia Technical
Douglasville, Georgia2015
Skills
- Team Leadership
- SEO
- HR policies and procedures
- Payroll
- Employee Relations
- Operations Management
- Workflow Optimization
- Employee Motivation
- Customer Relationship Management
Affiliations
National Customer Service Association
Timeline
Digital Marketing Specialist
Worldwide Electric Corp
05.2023 - 08.2024
Assistant Manager II
Hertz Corporation
02.2021 - 07.2024
HR & Operations Manager
HD Supply
03.2020 - 04.2022
District Manager
SUBWAY®Restaurants
01.2018 - 05.2019
Supervisor/ Scheduler
TLC Family Care
01.2017 - 03.2021
Bail Bonds Agent/ Bounty Hunter
2nd Chance Bail Bonds
06.2014 - 10.2016
FOH Manager
APPLEBEE'S
06.2009 - 09.2013
Bachelor of Science - Business Management
West Georgia Technical
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