Amber Jerrell
Ewing,VA
Summary
Proven expertise in client rapport and complaint resolution, honed at Cumberland Ford Motors. Demonstrated ability to maintain organized records and manage inventory, leading to cost reductions and enhanced customer service. Skilled in coordinating with technicians for efficient vehicle service, showcasing strong follow-up skills and service awareness.
Overview
8
8
years of professional experience
Work History
Service Advisor Assistant
Cumberland Ford Motors
04.2017 - Current
- Maintained organized records of customer interactions, contributing to improved customer relationship management.
- Handled warranty claims for customers, resulting in efficient resolution of vehicle issues.
- Managed inventory levels for parts and supplies, reducing costs and ensuring availability when needed.
- Coordinated effectively with technicians to ensure timely completion of repairs and maintenance services.
Education
High School Diploma -
Thomas Walker High School
Ewing, VASkills
- Follow-up skills
- Service awareness
- Complaint resolution
- Client rapport
Timeline
Service Advisor Assistant
Cumberland Ford Motors
04.2017 - Current
High School Diploma -
Thomas Walker High School