Amber Johnson

• Verified the accuracy of computer system information by conducting routine updates
• Reviewed and analyzed applications, documents, and software to verify eligibility
• Maintained and updated client information to ensure accurate case records
• Implemented regulations and policy directives
• Established cooperative working relationships with the public and staff

• Drove team revenue totals by bringing in top sales numbers.
• Conducted preliminary examinations to gather data for more efficient and productive exams
• Instructed patients on corrective lens maintenance and insertion and removal
• Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
• Input patient information into an EMR system to facilitate accurate record-keeping.

• Operated POS system for processing monetary transactions accurately and efficiently
• Processed product sales and return transactions to facilitate customer satisfaction
• Maintained customer satisfaction with quick and professional handling
• Facilitated on-the-job training regarded product safety and sanitation
• Overseen inventory of stock and merchandise

• Evaluated Red Light Camera violations

• Provided expert testimony during Court proceedings

• Coordinated mandatory meetings for City and State personnel

• Handled sworn statements and Defendant disputes