Amber Johnson
Sewell,NJ
Summary
Accomplished Patient Service Representative with a proven track record at MD Anderson Cancer Hospital At Cooper, enhancing patient satisfaction through exceptional customer service and adept handling of insurance verifications. Demonstrates expertise in HIPAA compliance and data entry, alongside a commitment to fostering trust and empathy in patient interactions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
MD Anderson Cancer Hospital At Cooper
06.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used Epic to schedule appointments.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
Office Assistant
The Heart House
09.2020 - 06.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Purchased and maintained office supplies.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Coordinated patient scheduling, check-in, check-out.
- Verified patient insurance and demographics.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Transcribed phone messages/hospital consult and relayed to appropriate personnel.
- Obtained referrals and prior authorizations.
- Collected copayments and applied to patients medical accounts.
Medical Office Assistant
Christiana Care Pediatrics
03.2019 - 07.2020
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Registered patients and completed associated paperwork for accurate records.
- Used Gems to schedule appointments for doctor visits and procedures.
- Provided prompt, polite and professional in-person and telephone customer service.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
Education
High School Diploma -
Deptford Township High School
Deptford, NJSkills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Data entry proficiency
- Healthcare industry understanding
- Multitasking and Organization
- Reliability and Dedication
Timeline
Patient Service Representative
MD Anderson Cancer Hospital At Cooper
06.2023 - Current
Office Assistant
The Heart House
09.2020 - 06.2023
Medical Office Assistant
Christiana Care Pediatrics
03.2019 - 07.2020
High School Diploma -
Deptford Township High School
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