Summary
Overview
Work History
Education
Certification
ADDITIONAL EXPERIENCE
Timeline
Generic

Amber Jones

Spokane,WA

Summary

I am a dedicated, dependable and organized individual. Bringing in 9 + years of experience in customer service. My strong communication skills, experience with high stress situations and customer needs recognition allow me to bring in ability to adapt to any challenge and have a positive impact on individuals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Ramp Agent

Southwest Airlines
07.2024 - Current
  • Load, unload, service, guide and direct company aircraft. Handle all aspects of handling baggage and loading an aircraft. Aircraft marshaling, preparing flights for departure and arrival, towing aircraft and deicing.

Front Desk

Hampton Inn
04.2024 - Current
  • Welcome guest to the hotel and give excellent customer service. Assist guests with checking into hotel room, make reservations for future stays and assist guests with any issues regarding hotel stays. Compute sale prices, total purchases and receive and process cash and credit payment for our gift shop.

Passenger Service Agent/ Ground Service Agent

Horizon Airlines
07.2017 - 02.2024
  • Assist guest with travel needs including answering inquiries, ticketing and baggage issues, checking-in passengers and boarding flights, guide and rebook passengers as a result of oversold flights, delayed or canceled flights.
  • Baggage and cargo handling, Aircraft marshaling, Aircraft deicing, Being outdoors in all types of weather conditions while remaining focused on safely performing duties.

Front Desk Lead

Axiom Fitness
12.2016 - 10.2017

Greeting and checking members into the system. Describe merchandise and explain use, operation and care of merchandise. Ticket, arrange and display merchandise to promote sales. Compute sale prices, total purchases and receive and process cash or credit payment. Prepare protein shakes and explain why/how they benefit the member. Be in charge of shifts while working and helping teammates with any issues or training as necessary.

Program Assistant

University of Alaska Fairbanks
03.2014 - 08.2015
  • Maintaining inventory and condition of university firefighting equipment, preparing equipment for classes, organizing the Fire Academy and scheduling PAs. Taught FireFighter 1 Skills in classroom and hands on exercises.

Education

Associate of Applied Science - fire science

University of Alaska Fairbanks
Fairbanks
05-2015

Certification

Strategies for success; Life and soft skills program

June 2024 Work Source Spokane

ADDITIONAL EXPERIENCE

  • Happy to provide additional information about these positions upon request.
  • Company Spurwing country club 04/2016-11/2016 seasonal
  • Company North Pole FD 05/15 - 08/15 Temporary
  • Company Polar Perk Coffee 09/13-04/14

Timeline

Ramp Agent

Southwest Airlines
07.2024 - Current

Front Desk

Hampton Inn
04.2024 - Current

Passenger Service Agent/ Ground Service Agent

Horizon Airlines
07.2017 - 02.2024

Front Desk Lead

Axiom Fitness
12.2016 - 10.2017

Program Assistant

University of Alaska Fairbanks
03.2014 - 08.2015

Associate of Applied Science - fire science

University of Alaska Fairbanks
Amber Jones